Job Opportunities API

Who We Are: Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our  AI platform, 1Exiger , delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock   efficiencies and cost savings to strengthen long-term resilience . Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.   Customer Success  Manager  — Government (Defense Industrial Base)   Location : McLean, VA   Work Environment: Hybrid   Role Summary   Exiger  is a global leader in supply chain and third-party risk management technology and services. We empower organizations to make informed decisions by  leveraging  AI-driven risk intelligence, data analytics, and deep domain  expertise .  Exiger  supports government agencies, defense contractors, and Fortune 500 organizations in  identifying  and mitigating risk across complex supply chains and ecosystems.     Exiger partners with government agencies and Defense Industrial Base (DIB) organizations operating in complex environments where supply chain visibility, compliance, and risk management are critical. As our Government business continues to grow, we are expanding our Customer Success team to support a growing portfolio of DIB customers.     We are seeking a Customer Success Manager — Government (Defense Industrial Base) to lead strategic customer engagement within the DIB. This role is responsible for driving customer adoption, retention, expansion, and operational success. Reporting to the Director of DIB Government Customer Success, this role is ideal for an early-to-mid career Customer Success professional who thrives in a fast-paced SaaS environment and enjoys building strong customer relationships while driving execution.     The ideal candidate brings strong experience supporting U.S. defense contractors, federal programs, or supply chain risk initiatives, combined with a proven ability to manage executive relationships, lead cross-functional initiatives, and deliver measurable customer outcomes in a SaaS or technology-enabled environment.     What  You’ll  Do     Customer Relationship Management   Manage day-to-day relationships across a portfolio of Defense Industrial Base customers   Serve as a primary point of contact for customer questions, requests, and follow-up actions   Build trusted working relationships with customer stakeholders and users   Ensure customers are successfully adopting and utilizing Exiger’s platform   Onboarding & Adoption   Support customer onboarding and implementation activities in partnership with Delivery and Product teams   Conduct customer check-ins, training sessions, and platform walkthroughs   Help customers understand key workflows, features, and best practices   Monitor customer health metrics, usage trends, and engagement indicators to proactively identify risks and opportunities   Strategic Growth & Expansion   Track customer health, renewal timelines, and engagement activities across assigned accounts   Proactively identify and escalate risks to customer satisfaction or retention   Support renewal and expansion conversations alongside Sales and leadership teams   Maintain a