Job Opportunities API

About Sadie   Sadie is revolutionizing the way hospitality businesses handle customer interactions through intelligent voice automation and AI. Whether it’s taking bookings, answering calls, or managing orders, Sadie acts as a smart, always-on AI Host that integrates seamlessly with a business’s existing systems.  We specialize in creating best-in-class voice experiences for restaurants and hotels, and we’re just getting started. As we scale globally, we’re looking for a Customer Success Manager to help ensure every customer experience is exceptional—from day one onward.    About the Role  As our Customer Success Manager, you’ll be the face of Sadie to our restaurant partners—responsible for onboarding, supporting, and growing relationships across our customer base. This role blends hands-on implementation, day-to-day relationship management, and process development. You’ll work closely with Product, Partnerships, Engineering, and Sales to ensure a frictionless experience and long-term customer happiness.  What You Will Do Customer Onboarding & Implementation   Manage the end-to-end onboarding of new restaurant partners  Set clear expectations, provide training, and ensure full system adoption  Collaborate with integration and support teams to deliver a fast, smooth go-live  Ongoing Relationship Manageme nt  Act as the main point of contact post-onboarding  Build trust and strong working relationships with restaurant operators and managers  Monitor customer health and proactively address issues before they escalate  Voice of Customer & Feedback Loops   Proactively gather, track, and analyze customer feedback  Identify patterns, surface pain points, and advocate for customer needs internally  Collaborate with Product and Engineering to prioritize improvements based on feedback  Process Development & Internal Collaboration  Help document and improve scalable customer success playbooks  Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing  Develop new initiatives and support programs to improve retention and satisfaction  Retention & Growth   Ensure customers understand the full value of Sadie and how to use all relevant features  Identify upsell opportunities or new integrations that add value  Support expansion and referrals within multi-location groups  What You Bring Have 2+ years of experience in a customer success, account management, or hospitality tech role  Are highly organized, empathetic, and customer-obsessed  Love building relationships and solving problems  Have strong written and verbal communication skills  Are comfortable working in fast-moving environments with competing priorities