Job Opportunities API

Scaled Success Manager Location: Remote (Ashburn, GA) Employment Type: Contract, full-time hours (July–end of September with possibility for extension) Job Summary We are seeking a Success Manager to drive our efforts with Small Districts, which comprise about 25% of student subscriptions. This includes leveraging scalable tools to onboard new customers, build educator communities, drive product usage, and ultimately deliver student reading growth. This is an individual contributor, customer-facing position. Essential Functions Drive Adoption and Engagement through Innovative, Scalable Methods: Provide scalable support through online communities, mass communication, tech-aided training, and AI-driven solutions. Create and execute strategies that balance the need to generate usage with the goal of repeatable, scalable, and economical implementation support. Manage Accounts to Deliver Student Growth and District Renewals: Onboard partners so schools and classrooms launch our customer's platform with success. Create measures of success and keep a pulse on the health of hundreds of school district accounts. Provide insights to customers using data to drive product usage and implementation practices with fidelity, leading to impact (e.g., student growth). Achieve high district renewal rates. Create and Support Educator Communities: Support an online community for teachers to share best practices, resources, and success stories. Foster engagement through regular communication, virtual events, and interactive content. Utilize AI and data analytics to personalize the community experience for teachers. Collaborate Across Teams to Drive Customer Satisfaction: Know the customer's product inside and out. Provide technical advice or training. Distill reasons why the product is working well or failing to deliver value, and convey this information back to R&D in an actionable form, working to find compromises between engineering/service time/cost and customer value. Leverage Technology to Deliver Efficient and Effective Support: Communicate in novel and compelling ways about adoption trends and sentiment. Use Customer Success enablement tools to scale impact across high volumes of interactions daily, tracking early-warning signs throughout the customer lifecycle and mitigating creatively. Qualifications (Education and Experience) Bachelor's degree, and/or relevant experience. 4+ years of customer success experience – preferably in the Education SaaS industry. Experience implementing software solutions, preferably in the education technology industry. Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets. Great interpersonal, written, and oral communication skills. Preferred: Experience in education administration and/or a start-up organization. Preferred Qualifications Passion for literacy and equity in education. Problem-solver. Organized and comfortable with CRM systems (e.g., Salesforce, Hubspot, ChurnZero). Want to help teachers achieve excellent results in their classrooms. Want to work with AI and automated systems and processes. Flexible and 'team first' attitude. Understand curriculum and software procurement in education. Can work with a diverse range of co-workers and customers. Preferred: Experience in digital marketing.