Job Opportunities API

About Us Pulse iD is a leading fintech organization specializing in loyalty and rewards solutions tailored for financial institutions, telecommunications providers, and non-bank entities. Leveraging cutting-edge AI analytics, hyper-personalization, and enterprise-grade technology, we empower our clients with scalable platforms that drive customer engagement and retention. Role Overview We are currently seeking Customer Support Interns , Junior Executives , and Experienced Professionals who are proficient in Japanese to join our agile and innovative team. This opportunity is ideal for recent graduates, early-career professionals, or seasoned customer service personnel looking to contribute to a dynamic, future-focused fintech environment. Whether you're interested in a 6-month internship , an entry-level position , or are ready to step into a senior support role , we would be delighted to hear from you. This position offers remote work flexibility , periodic in-office collaboration , and a structured path for career progression . Key Responsibilities • Multilingual Customer Support : Deliver high-quality email and chat support in Japanese , resolving inquiries related to our loyalty and rewards platforms in a timely, professional manner. • Translation & Localization : Translate and localize content such as FAQs, user documentation, and presentation materials into Japanese , ensuring cultural relevance and linguistic accuracy. • Documentation : Contribute to the creation of polished Japanese-language documentation and internal communications. • Cross-Functional Collaboration : Work closely with cross-departmental teams to address Japanese-speaking customer needs and elevate service delivery standards. Key Skills & Qualifications • Language Proficiency : • Fluency in Japanese (written and spoken) is essential. • Strong command of English (written and spoken) is required. • Additional language skills are a plus. • Customer Orientation : A positive and professional demeanor with a sincere commitment to providing outstanding customer service. • Detail-Oriented : Strong attention to accuracy in translations and client communications. • Excellent Communicator : Proven ability to adapt tone and messaging to diverse audiences. • Tech-Savvy : Comfortable using productivity and communication tools (e.g., Google Workspace, Microsoft Office). • Team Player : Experience collaborating in multicultural, cross-functional environments. Experience Requirements • Internship & Junior Roles : Open to fresh graduates and early-career candidates who meet the Japanese language criteria. • Senior Roles : Prior experience in customer service and fluency in Japanese will be strongly considered for senior-level openings. What We Offer • Practical Experience : Engage directly in fintech customer support, multilingual documentation, and user communication. • Career Growth : High-performing interns may transition to permanent roles; clear development pathways for junior staff. • Global Collaboration : Work alongside international teams and partners across financial services and telecommunications sectors. • Work-Life Balance : Enjoy the convenience of remote work, with occasional in-office engagements to foster team cohesion. Locations We Are Hiring From We are actively hiring candidates located in Sri Lanka, the Philippines, Vietnam, Thailand, and Taiwan . How to Apply If you are fluent in both Japanese - English and committed to delivering excellent customer service, we welcome your application! Submit your resume via: https://pulse-id.breezy.hr/ We look forward to the opportunity to work with you at Pulse iD .