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Customer Support Manager - Makro Body & Face

unilever
Companyunilever
CategoryCustomer Support
LocationBangkok, Thailand
Remote
EmploymentNot stated
LevelManager
SalaryNot stated by the employer
Posted20 Jul 2026
Last verified10 Aug 2026
SourceEmployer ATS (workday)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
About   Unilever With   3.4   billion   people   in   over   190   countries   using   our   products   every   day , Unilever   is   a   business   that   makes   a   real   impact   on   the   world .   Work   on   brands   that   are   loved   and   improve   the   lives   of   our   consumers   and   the   communities   around   us .   We   are   driven   by   our   purpose :   to   make   sustainable   living   commonplace , and   it   is   our   belief   that   doing   business   the   right   way   drives   superior   performance .   At   the   heart   of   what   we   do   is   our   people   –   we   believe   that   when   our   people   work   with   purpose ,   we   will   create   a   better   business   and a   better   world . At   Unilever,   your   career   will   be   a   unique   journey ,   grounded   in   our   inclusive ,   collaborative , and   flexible   working   environment .   We   don ’t   believe   in   the   ‘ one   size   fits   all ’   approach   and   instead   we   will   equip   you   with   the   tools   you   need   to   shape   your   own   future . Responsibilities Customer Strategy and Business Plan • Develops the customer strategic business plan for his/her respective category and customers. • Work out a joint customer business plan for his/her respective category and customers. • Works in close collaboration with the Category and Channel Team for the category and channel input, and with customer marketing teams for the specific channel plan. • Develops optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments. • Manages customer promotion investment with the customer within budget • Seeking opportunity to Win at point of sales; Net new items/Share of basket, Distribution, Availability, Merchandising Opportunity • Deliver OTIF for innovation and theme. • Plan vol. forecast and CPP budget as monthly basis. • Provide clear objectives and deliverables for the Customer supervisor / pre-order team. • Deliver the agreed plan, follow-up achievement of counterparts set in the agreement. • Consistent monthly and quarterly business reviews of Joint Business Plannings/Trade Term with customers. • Data churning and analysis to provide accurate business requirements for business review presentations to customers. Negotiation • Closes the deal with the Customer by negotiating the trade terms, trade funding, and counterparts according to the Unilever strategy on his/her category. • Manages overall levels of Customer Investments for his category. • Monitors Customer Performance by tracking customer contribution and market share. Plays active ambassador role • Acts as active ambassador of Unilever at the customer and of the customer at Unilever. • Participates actively to the account managers’ meetings, looking at the best solution for the business. Required Qualifications • Bachelor’s or master’s degree in business administration, marketing or related field. • Overall, Sales & Marketing experience with customer facing role at least 3 years. • Experienced in FMCG industry is preferred. • Strong track record of success with prior experience in Key Account Management/Modern Trade/Channel Development. • Skilled in developing and implementing customer/channel investment strategy. • Experience in Marketing, Trade Marketing is desirable. Get to know our people, our culture, and your future at Unilever. Start here -   ยูนิลีเวอร์ประเทศไทย | Unilever Vielfalt ist Teil unserer Kultur! Wir arbeiten stets daran, dass Du Dich bei uns respektiert und sicher fühlst und jeden Tag Dein authentisches Selbst einbringen kannst - unabhängig von Geschlecht, Alter, Herkunft, körperlicher Einschränkungen oder sexueller Orientierung. Wir sind für Dich da, wenn Du aufgrund körperlicher Einschränkungen Unterstützung während des Bewerbungsprozesses brauchst. Bewerbungsfotos sind bei uns nicht erforderlich.