Job Opportunities API

dxFeed dxFeed is a subsidiary of Devexperts — a globally recognized fintech leader in capital markets technology. As an integral part of this established financial technology provider, dxFeed serves buy-side and sell-side firms worldwide, equipping traders, analysts, quants, and portfolio managers with accurate, real-time market data and insights to power smarter decision-making. dxFeed B2C Support: The project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech. This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications. Responsibilities: • Handling customer technical support cases, investigating, and resolving users' problems, escalating issues if necessary. • Communicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech. • Creating, reviewing, and maintaining tutorials to help end-users with charting applications usage. • Documenting common support procedures for future reference. • Testing data integration into new applications and promptly reporting any found issues. Benefits: • FinTech industry increases the value of a specialist in the labor market by providing an opportunity to work directly with complicated trading systems. • Education and training in the subject area. • Opportunity to develop technical skills. • Friendly team, which is always ready to support a trainee. Qualifications Key requirements: • High level of communication and soft skills; • English – C1, both spoken and written; • High-stress tolerance; • Diligence and ability to respond in a timely manner to the incoming flow of information (tickets, chats, etc.); • Ability to work in an environment with frequently changing context; • Strong analytical and problem-solving skills; • Sharp attention to detail; • Ability to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire world; • Self-motivation and desire to develop in FinTech. Additional skills considered an advantage: • Work experience with foreign clients; • Second language; • Experience in working with issue-tracking systems (Zendesk, Jira); • Experience in working with databases and writing SQL queries; • Basic knowledge of Bash, Python, Perl; • Understanding of data transmission network principles and main protocols. Knowledge of the OSI model; • Experience in working with Linux/Unix (mainly debian-like). Stack • Issue-tracking – Jira, Zendesk • Log management and CI – ElasticSearch • Documentation and content management – Confluence, Paligo, Zendesk • Communication – Twilio IVR, Slack, SendGrid Challenges • Work in morning and evening shifts (details can be discussed); • Willingness to take a large scope of responsibilities; • Development and career growth. Care for the employees is one of dxFeed' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate. Flexibility benefits: • Possibility of hybrid work mode. Health and recreation benefits: • 20 days of paid vacation, • 5 days of fully paid additional wellness days, • Medical insurance – premium package, • Free MultiSport card. Facility benefits: • Modern office with new equipment, • Panoramic view of Vitosha mountain, • PlayStation, Billiard, Relax zone and Gym, • Parking space/public transport card, • Free drinks and snacks. Community benefits: • Teambuilding activities, • Corporate parties, • Football club, • Speakers' club, • Free admission to corporate external events, • Possibility of joining conferences and professional fairs. Professional training benefits: • Unlimited access to self-learning platforms, • Certification opportunities, • Mentorship Program. Social benefits: • Referral bonuses for specific roles, • Paid leave upon special events.