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Customer Support Supervisor

Datamark, Inc.
CompanyDatamark, Inc.
CategoryCustomer Support
LocationChennai
RemoteOn-site (inferred)
EmploymentFull-time
LevelManager
SalaryNot stated by the employer
Posted24 Jul 2026
Last verified2 Aug 2026
SourceEmployer ATS (workable)
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Description
Customer Support Supervisor Job Summary The Customer Support Supervisor will lead a nearshore or offshore team delivering 24/7 assistance to DATAMARK travelers and loyalty-program members through a blended support model consisting of approximately 60% inbound voice and 40% chat. The supervisor will oversee day-to-day service delivery, agent performance, customer escalations, quality, workforce adherence and operational reporting. The role requires strong customer-service leadership, travel-industry knowledge and the ability to manage urgent booking and travel-disruption situations while maintaining a high-quality, white-label customer experience.