Job Opportunities API

Your Responsibilities Digital Media ·         To ensure client’s orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. To assist clients with all aspects of their order or any queries they may have. ·         ingesting material, to the highest quality, into the system ensuring high productivity at all times with a constant flow of ingestion. ·         FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest; various post-production techniques ·         to ensure client’s orders and material are processed ready for ingest ·         to constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA ·         to communicate any problems/issues effectively and in a timely manner ·         Fixing and Creating broadcast compliant files for delivery using post production tools ·         to constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes. ·         Maintain current clients & revenues by playing your part in ensuring the smooth running ingest, adpro and maintaining the high standards of Quality Control and Customer Service.   Operational Efficiency ·         Ensure low error rate – Check material is available for ingestion within SLA ·         Always work efficiently and effectively, using correct workflow and work procedures ·         Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed escalation routes ·         In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements. ·         Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time. ·         Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe, if not then you must raise this with Traffic at the earliest opportunity. ·         Use all the technical tools efficiently and consistently and maintain an organized, structured and repeatable workflow ·         Follow Ingest Standard Operating Procedures ·         Communicate promptly and courteously in a helpful and professional manner to Traffic or other stakeholders. ·         Ensuring that you maintain a customer-focused orientation at all times.   Documentation ·         Issue a QC report for each clock on each order. ·         Assist in creating and maintaining checklists and SOP's ·         File a fault report for any software or hardware deficiency ·         Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments