Job Opportunities API

At Our Future Health , we're building the UK's largest ever health research programme, bringing together up to five million volunteers to transform how we prevent, detect and treat disease. This is an opportunity to lead one of the most important operational functions in the organisation. As Director of Participant Operations , you will be responsible for ensuring every participant has an outstanding experience while leading the strategies, services and partnerships that enable us to recruit, engage and retain a diverse population at unprecedented scale. Reporting directly to the Chief Health Officer, you'll play a pivotal role, combining strategic leadership with operational excellence, ensuring participant needs remain at the heart of everything we do while translating organisational priorities into high-performing, measurable delivery. Working across clinical, product, technology, communications, data and delivery teams, you'll help shape the future of participant engagement in health research and influence how millions of people contribute to improving healthcare for generations to come. The impact you'll make This is a broad leadership role with responsibility for the end-to-end participant journey. You'll lead the teams responsible for participant recruitment, engagement, community partnerships and participant support, ensuring we continue to attract a representative population while delivering an exceptional experience from first interaction through long-term participation. You'll champion participant voice across the organisation, ensuring that insight, lived experience and feedback directly influence strategic decisions, service design and operational priorities. You'll also ensure our operational capability continues to evolve alongside the organisation, building services, partnerships and ways of working that can support increasingly sophisticated participant journeys as Our Future Health continues to grow. What you'll be doing Participant Attraction and Representation You'll own the operational strategy and performance for participant recruitment across the organisation, ensuring we achieve ambitious targets for recruitment, representation and cost efficiency. Working with internal teams and external partners, you'll oversee forecasting, recruitment planning, supplier performance and delivery pipelines, identifying opportunities to improve conversion, increase participation and strengthen representation across diverse communities. You'll build trusted relationships with community organisations and strategic partners to help ensure Our Future Health reaches people from every part of the UK. Participant Experience and Services You'll develop and lead our Participant Experience Strategy, ensuring every interaction participants have with Our Future Health is consistent, accessible, inclusive and reflects our organisational values. You'll oversee participant support services, complaints management and service operations, ensuring high-quality customer service, strong performance against service standards and continual improvement based on participant feedback and operational insight. You'll establish governance, escalation routes and service frameworks that enable teams to resolve complex issues quickly while maintaining trust and confidence. Participant Insight and Strategy You'll ensure their perspectives influence strategic and operational decisions by embedding participant insight across product development, clinical delivery and organisational planning. Working closely with senior leaders across the organisation, you'll use research, data and participant feedback to shape future services, improve engagement and support long-term retention across the programme. Leadership & Governance You'll lead multidisciplinary teams spanning participant recruitment, engagement, partnerships and participant services, creating a culture focused on collaboration, accountability and continuous i