Job Opportunities API

Company Introduction WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways. Job Description The Director of Program Management is responsible for leading the Program Management function for K12 Domestic group travel programs, ensuring the timely and accurate delivery of pricing, itinerary development, and operational readiness for educational travel experiences. The role provides strategic leadership, process governance, and cross-functional collaboration across Sales, Account Management, Operations, Finance, and Product teams.   The Director oversees a team of Program Managers and support staff responsible for transforming customer requirements into executable travel programs while balancing customer experience, operational feasibility, supplier relationships, risk considerations, and financial objectives. This leader drives process improvement, automation initiatives, service-level performance, and organizational readiness to support business growth and customer satisfaction.   Key Responsibilities   Team Leadership & Talent Development   Lead, coach, and develop a team of Program Managers and support staff.   Establish and maintain service-level expectations, performance standards, and development plans.   Foster a culture of accountability, collaboration, innovation, and customer service.   Drive workforce planning, succession planning, and organizational capability development.   Monitor team workload distribution and resource allocation.   Program Management Leadership   Partner with internal stakeholders to ensure successful transition of programs from sales through trip execution.   Oversee the creation, maintenance, and execution of customized K12 Domestic travel programs.   Ensure the timely completion of group consolidations, itineraries, pricing deliverables, and operational program requirements.   Partner with Product and Cost Governance teams for launch and updates of program catalog.    Monitor program quality, accuracy, and adherence to company standards.   Collaborate with Product and Operations teams to ensure program offerings meet customer and operational requirements.   Cross-Functional Leadership   Serve as a key liaison between Program Management, Product, Sales, Account Management, Operations, Finance, and other business partners.   Facilitate communication and alignment across departments regarding policies, processes, customer needs, and operational requirements.   Support organizational initiatives and strategic projects impacting the customer lifecycle.   Participate in leadership discussions regarding product development, customer experience, and operational effectiveness.   Financial & Business Performance   Monitor program profitability, pricing accuracy, and margin performance.   Partner with Finance and Product teams to support cost management and pricing strategies.   Analyze trends, operational metrics, and business performance indicators.   Develop recommendations to improve financial ou