Job Opportunities API

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day. At Jane Pauley Community Health Center , every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status. Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters. The Director of Revenue Cycle provides strategic, operational, and financial leadership for all revenue cycle management (RCM) functions across a large, multi-site FQHC. This position oversees end-to-end revenue cycle operations for an organization serving approximately 200,000 patient visits annually with a clinical network of approximately 300 clinicians.  The Director is responsible for optimizing financial performance, cash flow, and regulatory compliance across a complex, multi-service clinical model that includes  Family Practice, Dental, Optometry, Behavioral Health Therapy, ASAM (Addiction/SUD Services), and OB/GYN services .  This role requires a highly analytical, mission-driven leader with extensive experience navigating FQHC regulations (PPS billing, HRSA compliance, sliding fee programs) and high-volume billing across both medical and behavioral health specialties. Key Responsibilities   Strategic Leadership & Financial Performance   Develop, implement, and continuously improve a unified, organization-wide revenue cycle strategy aligned with financial sustainability and HRSA compliance objectives.  Serve as the principal advisor to the executive leadership team on RCM performance, regulatory updates, and emerging reimbursement models.  Monitor and manage key performance indicators (KPIs) including Days in A/R, Clean Claim Rate, Denial Rate, Net Collection Rate, and Cost to Collect.  Lead annual revenue cycle budgeting, forecasting, and goal-setting processes for all service lines.  Collaborate cross-functionally with Clinical, Operations, IT, Compliance, and Finance leadership to align clinical documentation with optimal charge capture.  Revenue Cycle Operations & Service Line Management   Oversee all daily front-end and back-end revenue cycle operations, including patient registration, insurance verification, sliding fee scale (SFS) assessment, copay collection, coding, billing, claims submission, payment posting, and collections.  Standardize and manage billing, coding, and workflow requirements across a highly diverse set of clinical specialties:  Family Practice:  FQHC Prospective Payment System (PPS) reimbursement, sliding fee discounts, preventive care, and preventive-to-chronic care transition billing.  Behavioral Health (Therapy & ASAM):  Multi-level addiction treatment, counseling, psychiatric evaluation, intensive outpatient program (IOP) billing, and 1115 Waiver models.  Dental:  CDT coding, FQHC dental encounters, and pediatric/adult Medicaid dental guidelines.  Optometry:  Coordination of vision hardware plans versus medical eye care insurance benefits.  OB/GYN:  Global OB billing packages, maternal health programs, and state-specific perinatal programs.  Implement best-practice workflows to minimize denials and maximize first-pass claim rates.  Compliance, Audit & Regulatory Oversight   Ensure full compliance with HRSA Section 330 grant requirements, UDS reporting mandates, PPS guidelines, and sliding fee discount program policies.  Maintain compliance with Federal and State regulations, including HIPAA, CMS guidelines, Medicai