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Dutch Speaking Customer Service Associate About Mercier Consultancy Group Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, proudly connecting multilingual talent with world-class organisations across a wide range of industries. With a strong reputation for excellence, integrity, and candidate-first service, we specialise in placing skilled professionals into rewarding roles that genuinely advance their careers. At Mercier Consultancy Group, we don't just fill positions — we build futures. Job Overview We are actively seeking a motivated and customer-focused Dutch Speaking Customer Service Associate to join a dynamic and growing Customer Support Services team based remotely within Greece. This is an outstanding opportunity for Dutch-speaking professionals looking to advance their careers in the customer support services industry while enjoying the unparalleled lifestyle that Greece has to offer. If you are searching for Dutch-speaking jobs that combine professional growth, competitive rewards, and an incredible quality of life, this Dutch Speaking Customer Service Associate position in Greece is the perfect fit for you. Key Responsibilities Deliver exceptional customer support to Dutch-speaking clients via phone, email, and live chat channels, ensuring every interaction meets the highest standards of the customer support services industry. Accurately identify customer needs, resolve inquiries, and provide timely, effective, and professional solutions that promote satisfaction and loyalty. Maintain thorough and precise records of all customer interactions, transactions, and case resolutions within the company's CRM system. Escalate complex or unresolved issues to the appropriate internal departments or senior support specialists in a clear and structured manner. Collaborate closely with cross-functional teams to continuously improve customer support processes, response times, and overall service quality. Stay fully up to date with product knowledge, service updates, and company policies in order to provide accurate and relevant information to customers at all times. Contribute positively to team performance targets and individual KPIs, supporting the team's monthly performance goals within the customer support services environment. Represent the brand professionally in every customer interaction, upholding the company's values of transparency, empathy, and excellence. Requirements Native or fluent Dutch language proficiency (both spoken and written) is essential for this role. A valid EU passport or the legal right to reside and work within the European Union (mandatory). A solid level of English communication skills to collaborate effectively within an international team environment. Previous experience in customer service, customer support, or a related client-facing role within the customer support services sector is advantageous, though not strictly required. Strong interpersonal and communication skills with a natural ability to listen, empathise, and resolve issues efficiently and professionally. Comfortable working remotely, with reliable internet connectivity and a suitable, professional home working environment based within Greece. A proactive, solution-oriented mindset with excellent attention to detail and the ability to manage multiple tasks simultaneously in a fast-paced support environment. Benefits What We Offer Competitive Monthly Salary reflective of your experience and expertise within the customer support services industry. Fully Paid, Comprehensive Training Programme to ensure you are fully equipped and confident in your role from day one. Full Health Insurance coverage to support your wellbeing and peace of mind. Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation to make your move to Greece seamless and stress-free. Monthly Performance Bonus rewarding your dedication,