Job Opportunities API

Location: Work from Home Type of Employment: Full-time Work Shift: US Business Hours About Us At OurAssistants , we connect e-commerce and service-based businesses with highly skilled virtual professionals who help streamline operations, improve customer experience, and support business growth. We are committed to creating a collaborative and growth-oriented remote work environment for our team members. Learn more at ourassistants.com . About the Role We are seeking a proactive and detail-oriented E-Commerce Virtual Assistant to support daily operations for online stores and e-commerce brands. This role involves customer support, order management, product listing updates, administrative support, and coordination across various e-commerce platforms. The ideal candidate has experience working with online stores, understands e-commerce workflows, and can efficiently manage multiple tasks in a fast-paced environment. Key Responsibilities Customer Support • Respond to customer inquiries via email, chat, social media, or support platforms. • Handle order concerns, tracking requests, returns, refunds, and general product inquiries. • Deliver professional and customer-focused support to maintain positive customer experiences. Order & Store Management • Process and monitor orders through Shopify, Amazon, WooCommerce, or similar platforms. • Update order statuses, tracking information, and customer records. • Coordinate with fulfillment teams or suppliers regarding shipping and delivery concerns. Product Listing & Inventory Support • Upload and update product listings, descriptions, pricing, and images. • Monitor inventory levels and report stock concerns. • Assist with catalog organization and product categorization. Administrative & Operational Support • Maintain accurate records, reports, and documentation. • Assist with data entry, spreadsheets, and workflow tracking. • Support promotions, product launches, and marketing initiatives when needed. Social Media & Content Support • Assist with social media scheduling and content posting. • Coordinate basic graphics or marketing assets using Canva or similar tools. • Monitor comments and messages on social platforms when needed. Qualifications & Requirements • Minimum 1–2 years of experience in e-commerce support or virtual assistance. • Experience with platforms such as Shopify, Amazon Seller Central, WooCommerce, Etsy, or similar . • Strong written and verbal communication skills. • Excellent organizational and multitasking abilities. • Proficiency in Google Workspace, Microsoft Office, and spreadsheets. • Experience with customer support platforms such as Gorgias, Zendesk, or Freshdesk is a plus. • Familiarity with Canva or basic content creation tools is preferred. • Ability to work independently and proactively in a remote environment. Additional Requirements • Must be currently residing in the Philippines or Latin America . • Must have a stable internet connection and a remote-ready workstation . Compensation and Benefits • Competitive salary based on experience • Permanent remote work setup • Opportunities for training and career growth • Supportive and collaborative work environment