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***Successful candidates will be local to Spokane or Lakewood WA*** AC Disaster Consulting (ACDC) offers full-spectrum emergency management services to public and private clients. Our experienced professionals have been a part of the growth and modernization of emergency management for nearly 30 years, proudly supporting programs for some of the most challenging natural disasters and catastrophic events under our mission of staying competent, caring, and connected. MISSION Driven by compassion. Defined by expertise. Strengthened by collaboration. We empower communities to improve disaster outcomes and build lasting resilience. VISION In the true spirit of emergency management – ACDC seeks to solve crises, both for the communities and individuals affected by disasters as well as for the clients we serve. Our team brings a whole community approach, compassionate guidance and decades of hands-on experience to best embody our core values: competent, caring, and connected. The position will be guided by ACDC’s Corporate Values Platform in all activities. Position Summary: Job Title: Individual Assistance Case Managers & Leads Full Time/Part Time/PRN: Full-time Exempt/Non-Exempt: Non-exempt Temporary/Seasonal/Regular: Temporary Hourly/Salary: Hourly Compensation: $25-30 Travel/Location: Washington state (Spokane or Lakewood areas) Mission of Role/Position Summary: The Emergency Management Case Manager & Leads will provide compassionate, survivor-centered case management services that empower individuals and families affected by disasters to navigate available assistance programs, overcome recovery barriers, and achieve safe, sustainable recovery through coordinated support, resource advocacy, and community partnerships. Tasks, Duties, and Responsibilities: Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions: Work as a part of the Case Management team and perform all duties as assigned. Attend meetings and conference calls with clients and homeowners Attend training on program requirements and apply all policies and procedures as required. Manage individual workload of case management. Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking. Understand program needs, policies, departmental process flows, and standard operating procedures. Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills. Communicate, resolve, and escalate problems and concerns according to proper protocols. Perform other duties as assigned.     Knowledge, Skills, and Abilities: Ability to effectively communicate both verbally and written.  Ability to maintain confidentiality with sensitive customer and internal information.  Capable of multi-tasking when necessary.  Strong familiarity with state and local governments is necessary.  Highly organized, detail oriented and self-motivated. Supervisory Responsibilities: This role will not have supervisory responsibility. Expected Hours of Work: Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount. Travel Requirements: Up to 25% travel is expected for this position. Must be willing to travel and deploy to client sites for extended periods of time. Physical Demands: Mobility required on-site with clients. Sitting or standing for hours at a time. Ability to work at a computer for extended periods of time if needed. Ability to manipulate up to 25 lbs. repetitively throughout the day and as needed. Working Environment: Emergency management personnel may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions. Work may be on-site with clients ex: EOC, hospital, debris sites or local government