Job Opportunities API

We Are Setting The Pace  Cl We Are Innovators & Category Creators Clickatell , founded in  Cape Town in 2000 , was the  first company to connect businesses with consumers via SMS  using just four lines of code. Today, it powers  AI-driven chat commerce  for leading global brands across industries like  banking, retail, telecoms, and healthcare  — including  Visa, ABSA, MTN, Toyota, and Pick n Pay . Over  25 years , Clickatell has led multiple  industry firsts , such as  tokenized WhatsApp payments, KYC chat banking, and Chat-2-Pay , through its  award-winning AI Chat Commerce Platform  that enables brands to interact and transact with customers seamlessly. Purpose   Clickatell is looking for a strategic and relationship-focused Commercial Manager who will focus their efforts on growing and retaining existing customer accounts. The ideal candidate will excel at nurturing relationships, understanding client needs, and expanding existing accounts through upselling and cross-selling.    We Do The Right Things  Responsibilities of the Role  Managing existing clients and revenue    Develop and maintain strong, trust-based relationships with existing customers, acting as a strategic consultant and point of contact.  Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals.  Develop in-depth customer portfolios by conducting research on the client company to build out a comprehensive profile.  Drive contract renewals and proactively manage account health to ensure high retention rates and minimize churn. Success in this area will be measured by Net Revenue Retention (NRR), reflecting the ability to maintain and grow revenue from existing accounts through renewals, upsells, and cross-sells.  Partner closely with the Service Delivery and Customer Success teams to ensure seamless onboarding, product adoption, and ongoing satisfaction. This alignment supports shared goals for customer growth and ensures a consistent, high-quality experience—reflected in strong Customer Satisfaction (CSAT) scores and Net Promoter Score (NPS) outcomes.  Forecasting customers revenue on a monthly bases against expected anual budget from the customer to enable accurate finacial awareness of clients performance. Forecasting accuracy will be set at between 95 - 105%  Cross sell to existing clients   Identify and execute opportunities to expand account value through upselling and cross-selling relevant products and services that meet evolving customer needs.    We Are On A Learning Journey  Requirements of the Role  Proven experience to create and execute tailored account plans that align with customer objectives and business strategy.  Proven experience to work cross functionally as part of a solution team.  Relevant Degree or 8 years of relevant job experience with similar essential duties  Proven business acumen with experience in Senior Manager stakeholder engagement  A track record for consistently exceeding revenue goals.  Industry and shared business challenges along with your knowledge of analytic solutions.  Experience and knowledge of messaging and/or payment products and industry   Extensive network of decision makers in the industry  Patient, consultative and emphatic, genuinely interested in your clients, their business, and how you can help make them successful.