Job Opportunities API

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide.  www.agilysys.com     Position Summary We are seeking a highly strategic and relationship-driven Executive Account Manager to serve as the primary dedicated liaison for one of our largest and most important clients - a top-tier contract foodservice management company in North America. This is a high-visibility, executive-level role focused exclusively on this single strategic account. Working hand-in-hand with the Vice President of Strategic Accounts, you will jointly own the overall health and growth of this critical partnership. You will act as a trusted advisor at the executive level, driving proactive account management, escalation resolution, renewal and expansion opportunities, and seamless cross-functional coordination. This role is ideal for a polished, collaborative professional who thrives in a complex, matrixed environment and excels at building long-term executive relationships.   Why This Role Matters  This is a mission-critical role dedicated to safeguarding and scaling one of our most complex enterprise accounts. With hundreds of operational locations heavily dependent on our platform, even minor disruptions in support, billing, reporting, or product alignment can have significant downstream impacts on the client's business and our revenue retention. As the Executive Account Manager, you will be the definitive anchor for this account. Expediting critical resolutions, protecting executive relationships, and identifying strategic expansion opportunities. Serving as the vital connective tissue between customer operations and our internal execution teams, you will drive the accountability, transparency, and deep cross-functional alignment required to make this flagship partnership a resounding success.   Key Responsibilities Serve as the primary escalation point for critical support issues across the client’s enterprise footprint, ensuring swift resolution of high-severity incidents. Manage executive-level relationships and communications with key customer stakeholders and internal leadership teams. Coordinate cross-functional teams across Support, Product, Security, Finance, and Implementation to drive alignment and resolution of complex issues. Own Monthly and Quarterly Business Reviews (MBRs/QBRs), KPI reporting, and executive-level reporting packages for senior stakeholders. Maintain operational reporting related to hardware lifecycle management, inventory tracking, product purchase history, and overall account health. Lead and participate in recurring operational and intake meetings with customers to continuously improve processes and enhance the client experience. Maintain detailed account documentation, including organizational mapping, stakeholder structures, and strategic relationship intelligence. Support the end-t