Forward Deployment Engineer

Baidu USA
Company	Baidu USA
Category	Engineering
Location	Los Angeles
Remote	On-site (inferred)
Employment	Not stated
Level	Not stated
Salary	Not stated by the employer
Posted	5 Aug 2026
Last verified	8 Aug 2026
Source	Employer ATS (greenhouse)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
About&nbsp;the&nbsp;Role  
 We&nbsp;are&nbsp;a&nbsp;leading&nbsp;Internet&nbsp;company&nbsp;launching&nbsp;a&nbsp; new,&nbsp;high‑priority&nbsp;business&nbsp;initiative &nbsp;in&nbsp;North&nbsp;America.&nbsp;We&nbsp;are&nbsp;building&nbsp;a&nbsp;greenfield&nbsp;US&nbsp;delivery&nbsp;team&nbsp;and&nbsp;looking&nbsp;for&nbsp;a&nbsp; Forward&nbsp;Deployment&nbsp;Engineer &nbsp;who&nbsp;will&nbsp;act&nbsp;as&nbsp;the&nbsp;primary&nbsp;bridge&nbsp;between&nbsp;our&nbsp;product&nbsp;and&nbsp;our&nbsp;enterprise&nbsp;clients. 
 Unlike&nbsp;traditional&nbsp;engineering&nbsp;roles,&nbsp;this&nbsp;position&nbsp;is&nbsp; customer‑centric :&nbsp;you&nbsp;will&nbsp;be&nbsp;responsible&nbsp;for&nbsp;the&nbsp;end‑to‑end&nbsp;delivery&nbsp;experience—from&nbsp;onboarding&nbsp;and&nbsp;integration&nbsp;through&nbsp;ongoing&nbsp;adoption&nbsp;and&nbsp;value&nbsp;realization.&nbsp;Your&nbsp;success&nbsp;is&nbsp;measured&nbsp;not&nbsp;by&nbsp;lines&nbsp;of&nbsp;code,&nbsp;but&nbsp;by&nbsp; customer&nbsp;satisfaction,&nbsp;retention,&nbsp;and&nbsp;expansion .&nbsp;You&nbsp;will&nbsp;work&nbsp;closely&nbsp;with&nbsp;client&nbsp;stakeholders&nbsp;(both&nbsp;technical&nbsp;and&nbsp;business)&nbsp;to&nbsp;ensure&nbsp;our&nbsp;AI‑powered&nbsp;solutions&nbsp;are&nbsp;deployed&nbsp;smoothly,&nbsp;adopted&nbsp;widely,&nbsp;and&nbsp;deliver&nbsp;tangible&nbsp;business&nbsp;outcomes. 
 This&nbsp;is&nbsp;an&nbsp;ideal&nbsp;role&nbsp;for&nbsp;someone&nbsp;who&nbsp;enjoys&nbsp;solving&nbsp;real‑world&nbsp;problems,&nbsp;has&nbsp;a&nbsp;knack&nbsp;for&nbsp;translating&nbsp;technical&nbsp;concepts&nbsp;into&nbsp;business&nbsp;language,&nbsp;and&nbsp;takes&nbsp;pride&nbsp;in&nbsp;making&nbsp;customers&nbsp;successful. 
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 What&nbsp;You'll&nbsp;Do 
 
  Own&nbsp;the&nbsp;Delivery&nbsp;Journey: &nbsp;Lead&nbsp;customer&nbsp;onboarding,&nbsp;deployment&nbsp;planning,&nbsp;and&nbsp;integration&nbsp;execution&nbsp;for&nbsp;new&nbsp;enterprise&nbsp;clients. 
  Customer&nbsp;Success&nbsp;Management: &nbsp;Proactively&nbsp;monitor&nbsp;customer&nbsp;health,&nbsp;usage&nbsp;patterns,&nbsp;and&nbsp;satisfaction;&nbsp;drive&nbsp;adoption&nbsp;campaigns&nbsp;and&nbsp;quarterly&nbsp;business&nbsp;reviews. 
  Needs&nbsp;Discovery: &nbsp;Work&nbsp;with&nbsp;client&nbsp;teams&nbsp;to&nbsp;understand&nbsp;their&nbsp;business&nbsp;goals,&nbsp;technical&nbsp;constraints,&nbsp;and&nbsp;success&nbsp;criteria&nbsp;–&nbsp;then&nbsp;define&nbsp;the&nbsp;optimal&nbsp;deployment&nbsp;approach. 
  Collaborative&nbsp;Integration: &nbsp;Coordinate&nbsp;with&nbsp;internal&nbsp;engineering&nbsp;and&nbsp;product&nbsp;teams&nbsp;to&nbsp;deliver&nbsp;custom&nbsp;integrations&nbsp;(APIs,&nbsp;data&nbsp;pipelines,&nbsp;enterprise&nbsp;platforms)&nbsp;–&nbsp;you&nbsp;will&nbsp;not&nbsp;write&nbsp;production‑grade&nbsp;code&nbsp;from&nbsp;scratch,&nbsp;but&nbsp;you&nbsp;will&nbsp; review,&nbsp;test,&nbsp;and&nbsp;troubleshoot &nbsp;integrations&nbsp;and&nbsp;scripts. 
  Training&nbsp;&amp;&nbsp;Enablement: &nbsp;Conduct&nbsp;technical&nbsp;workshops&nbsp;and&nbsp;training&nbsp;sessions&nbsp;for&nbsp;client&nbsp;administrators&nbsp;and&nbsp;end‑users&nbsp;to&nbsp;ensure&nbsp;self‑sufficiency. 
  Issue&nbsp;Resolution: &nbsp;Act&nbsp;as&nbsp;the&nbsp;first&nbsp;point&nbsp;of&nbsp;contact&nbsp;for&nbsp;technical&nbsp;and&nbsp;operational&nbsp;issues&nbsp;during&nbsp;deployment;&nbsp;escalate&nbsp;complex&nbsp;bugs&nbsp;to&nbsp;engineering&nbsp;while&nbsp;providing&nbsp;clear&nbsp;communication&nbsp;to&nbsp;customers. 
  Voice&nbsp;of&nbsp;the&nbsp;Customer: &nbsp;Synthesize&nbsp;customer&nbsp;feedback&nbsp;and&nbsp;deployment&nbsp;patterns&nbsp;into&nbsp;actionable&nbsp;product&nbsp;improvement&nbsp;suggestions,&nbsp;influencing&nbsp;our&nbsp;product&nbsp;roadmap. 
 
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 What&nbsp;You'll&nbsp;Bring 
  Experience:  
 
 3+&nbsp;years&nbsp;in&nbsp;a&nbsp;customer‑facing&nbsp;technical&nbsp;role&nbsp;such&nbsp;as&nbsp; Customer&nbsp;Success&nbsp;Engineer,&nbsp;Solutions