Job Opportunities API

About the Call Center Representative Position We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone. In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner. Call Center Representative Responsibilities • Handle inbound and outbound client calls in a timely manner • Follow company’s call center scripts • Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues • Work with the client to verify or clarify information • Diffuse angry or upset clients as needed • Build relationships with customers based on trust and reliability • Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance • Make sales or recommend additional services and products to customers • Attend all necessary training as needed Call Center Representative Requirements • Must be able to speak French and English • Previous experience in a customer service role, preferably as a Call Center Representative • High school diploma/GED preferred • Exceptional customer service skills • Excellent organizational and multitasking skills • Superb verbal communication skills • Proficiency with computers, particularly CRM software and Microsoft Office Suite • Quick and accurate typing skills • Strong critical thinking and decision making skills • Bilingual speakers preferred Salary - $19.35 We use Artificial Intelligence (AI) in the screening process