Job Opportunities API

Job Description • Perform random daily audits on Patient Services Representative’s (PSR) work to verify accuracy. • Assist all PSR’s in balancing their Comprehensive Balancing sheets as needed. • Assist all PSR’s in finding office codes, CPT, ICD-10 or charges not listed on the router. • Assist in updating clinical forms. • Perform all duties as described in the PSR job description during peak periods or absentees. • Communicate any up-coming changes to satellite offices. • Type memos for PSRs • Communicate with physicians, clinical personnel or other supervisors in dealing with specific patient problems/issues or departmental personnel. • Work closely with the Appointment, Patient Accounting, Electronic Billing, Quality Control, Cash Posting and Coding personnel to ensure the smooth flow of work between the various areas. • Plan, develop, maintain and continually strive to improve methods, procedures, controls and co-ordination of unit functions. • Maintain information and keep abreast of information relating to the insurance industry and Privia Medical Group - Gulf Coast reimbursement. • Draft new or revised policies and procedures as necessary. • Monitor department resources, including staffing levels, for efficient usage. Plan for the use of resources and people needed for future tasks and growth. • Follow-up on special requests or projects for completeness. • Initiates service requests for system problems. Follow through to ensure problems are corrected. Provide guidance in Athena EMR. Evaluate computer and equipment needs for PSR personnel. • Interview, hire and terminate employees after consulting with the Practice Manager. • Listen to ideas and suggestions from employees, physicians or other staff for improving the overall performance of the department and/or staff. • Set and monitor performance goals/standards and communicate them to department personnel. Monitor adherence to set goals/standards. Complete and review employee’s annual performance evaluations in accordance with these goals/standards. • Provide appropriate guidance, coaching and leadership for PSR personnel. • Maintain a competent staff through training programs to ensure job knowledge and career progression. • Evaluate and update job description to reflect accurate job content. • Assign and issue instructions for specific or special tasks to personnel as needed. • Review the payroll time clock edits for department personnel. • Participate in educational and developmental activities. • Attend meetings as requested. • Perform other duties as directed by the Physician Owner(s) or Practice Manager.