Job Opportunities API

General Manager, Convene Rathbone, London About Convene Rathbone Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings & Events destinations. The 54,000-square-foot venue at One Rathbone Square will combine Convene’s signature hospitality with industry-leading production capabilities to create a new standard for experiential events. Purpose-built for immersive experiences, the venue will support everything from high-profile conferences and brand showcases to luxury receptions and bespoke gatherings, bringing together advanced production technology with exceptional event delivery and meaningful human connection. As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London’s most exciting new event venues! About the Role As we prepare to open Convene Rathbone, we are seeking a seasoned and passionate General Manager to lead the venue from pre-opening through to long-term success. This is a unique opportunity to establish the operational foundations, build a high-performing team, and shape the culture, reputation, and client experience standards at one of London’s most anticipated new Meetings & Events venues. With end-to-end responsibility for the venue, you will translate vision into execution, bringing together people, operations, and commercial performance to create a venue recognised for exceptional hospitality, flawless event delivery, and lasting client relationships. Key Responsibilities: Leadership & Team Management Provide executive direction to multidisciplinary teams including Hospitality Operations, Culinary, Event Planning, Sales, AV Production, Workplace Experience, and Reception ensuring alignment with business objectives and delivery of exceptional guest experiences. Recruit, mentor, and develop high-performing teams, ensuring ongoing training, professional growth, and adherence to HR policies, systems, and best practices. Oversee property payroll processes ensuring accuracy, compliance, and effective workforce planning in line with operational needs and business performance. Act as the cultural steward for the venue, fostering a high-performing team environment built on collaboration, accountability, and hospitality while investing in employee development, engagement, and wellbeing. Venue Operations & Client Experience Establish and execute the venue’s strategic operating plan in partnership with regional leadership driving financial performance, operational excellence, quality standards, and exceptional client satisfaction. Champion a service philosophy that transforms every interaction from intimate gatherings to large-scale, high-production events into a bespoke, world-class experience. Oversee seamless event delivery across front-of-house operations, back-of-house logistics, AV/Technology, Culinary, and Service teams ensuring the venue is consistently operationally ready and aligned with client expectations. Build trusted relationships with clients, partners, and stakeholders acting as a strategic partner to understand their objectives and deliver exceptional event experiences that bring the brand promise to life. Maintain rigorous operational standards through effective policies, safety protocols, compliance practices, and continuous improvement initiatives that enhance venue performance and client experience. Oversee building operations, maintenance, and resource allocation to ensure the venue remains safe, efficient, and aligned with brand standards. Commercial Performance Partner with CHG’s centralised commercial team, including Brand Marketing & Sales, to develop and execute an integrated commercial strategy that drives revenue growth, strengthens market positioning, and maximises demand across premium Meetings & Events, immersive ex