Job Opportunities API

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer (BOAT) for our AYANA Komodo resort. The successful candidate will be a highly motivated and energetic team player who is passionate about delivering exceptional customer service. The Guest Relation Officer is responsible for providing guests with a warm welcome and ensuring their stay is comfortable and enjoyable. Responsibilities Greet passengers/guests during boarding and disembarking, provide orientation and answer queries regarding boat facilities, safety, and itinerary. Coordinate with crew, kitchen, and service staff to meet guest needs (e.g. food, drinks, activities), assist in organizing special requests, events, or celebrations on board. Make clear and professional announcements regarding schedules, stops, or activities, handle multilingual communication if required. Gather guest feedback and report issues to management, assist in improving service quality and guest satisfaction for future trips Boat upselling through a pre-arrival email, at check-in, and during breakfast, lunch, or dinner service.