Job Opportunities API

At  Campeón Gaming , we build the technology behind online casino and sports betting brands. We provide an all-in-one platform that allows our partners to launch, run, and grow their own brand with our engine. From the technology to the day-to-day operations, we support everything needed to make a brand successful. Our platform is fast, flexible, and designed to scale across regulated markets worldwide. Also, we offer managed services such as Payments, CRM, Customer Support, KYC & Fraud, Affiliates, and Casino & Sportsbook Management. This allows our partners to focus on growing their brand, while we support the technology and core operational functions of the platform. But what truly sets us apart is our people. We are a team of 190+ Campeones from 17+ nationalities, bringing together diverse perspectives, ideas, and expertise. Our culture is rooted in being people-first, building trust, embracing meraki, fostering team spirit, and adopting a growth mindset, both as individuals and as a company. We’ve been recognized among the Best Workplaces in Europe 2024, consistently ranked as a Best Workplace in Greece (2021–2025), certified as a Great Place to Work for 6 consecutive years, and awarded as Best Workplace for Women Hellas 2026 and Best Workplace in Tech Hellas 2025. Ready to build this journey together? Your story starts here! Role Overview The Head of CRM Operations is responsible to manage, optimize, and execute all day-to-day CRM Operations activities across the portfolio by leveraging the capabilities delivered by CRM Product to deliver campaigns, promotions, and customer communications efficiently and accurately.​ Responsibilities Build frameworks for campaign delivery, data segmentation, and quality assurance.​ Collaborate with the relevant stakeholders to identify operational improvements.​ Ensure that the CRM campaigns and customer journeys are implemented correctly and on time across all channels.​ Secure that bonuses and rewards configurations are flawless.​ Perform QA and validation of CRM campaigns before launch.​ Liaise with the relevant teams such as CRM, VIP, BI and Web Content teams for the efficient execution of the campaigns.​ Analyze post-campaign metrics, attribution models, and conversion data to measure ROI and share insights with CRM & VIP teams.​ Produce regular operational reporting and campaign analysis.​ Ensure campaigns comply with regulatory and brand requirements.​ Maintain operational documentation to support onboarding of new team members.​ Manage and mentor a team of professionals, fostering a culture of innovation and excellence.​