Job Opportunities API

About Nscale Nscale is the vertically integrated AI cloud engineered for AI. We own and operate the full stack — energy, data centres, GPU superclusters, orchestration, and AI services — delivering high-performance infrastructure to AI-native companies, enterprises, and governments across Europe and the US. We are deploying GPU capacity at hyperscale, operating some of the densest, most advanced AI infrastructure in the world. At Nscale, our Support and Operations team plays a critical role in maintaining service availability, driving service reliability, and delivering rapid response to customer issues. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. Head of Infrastructure Support – APAC The Head of Infrastructure Support owns Infrastructure Support across APAC supporting the APAC team, function, and its impact on customers. Reporting directly to the VP of Support and operating alongside counterpart across EMEA and US, you are accountable for the success of APAC regional support outcomes: Service performance, escalation quality, customer experience, and the health of the GPU estates your team supports. The APAC regional Infrastructure Support engineers report directly to you, and you own their management end to end from hiring, 1:1s, performance reviews, development planning, and documented performance management through to outcome. Their performance, growth, and results are your responsibility. You will grow your APAC regional Infrastructure Support team during a period of rapid company scaling, embed a consistent operating model with your counterparts in the other regions to deliver true follow-the-sun coverage, and act as the organisational accountability layer for the APAC region — ensuring that strategic and tactical work spanning Support and Operations lands with clear owners and gets driven to completion. As the function matures, you will own a global capability area on behalf of all regions and shape your team's structure including developing team leads, as headcount grows. You remain technically credible: close enough to GPU infrastructure, high-performance fabrics, and Linux operations to lead complex incident response, challenge technical decisions on their merits, and earn the respect of Senior Engineers while spending the majority of your time leading. What You'll be Doing Regional Ownership & Accountability Own the success of Infrastructure Support for APAC region: Service outcomes, customer impact, and team performance sit with you Own regional service performance against defined KPIs with SLA adherence, MTTR, first-response time, backlog health, and CSAT with accurate reporting to the VP of Support and senior leadership Identify APAC regional risks across capacity, capability, coverage, or customer early, and either resolve them or escalate them with a clear recommendation Own APAC regional capacity modelling and headcount planning: Forecast support demand against fleet growth and customer onboarding, and make the business case for investment to the VP of Support Act as the APAC regional accountability layer during rapid growth: when cross-functional work spanning Support, DC Operations, deployment, firmware, and Engineering lacks a clear owner, make sure it gets one and gets done Partner with the respective regions of Heads of Infrastructure Support across EMEA and US to run a single global function: consistent standards, processes, and quality, with true follow-the-sun handover between regions Own a global capability area on behalf of all regions such as escalation management standards, the knowledge and runbook system, or t