Job Opportunities API

Job Title: Head of People Ops Reports to: Vice President of People & IT (US) Direct Reports: 3 Location: London About Us:  Kooth is a fast-growing, mission-driven organization transforming access to digital mental health support across the UK and the US. Listed on the London Stock Exchange (LSE: KOO), our mission is to create welcoming, accessible spaces for personalized mental health care that empower young people to thrive. Grounded in an early-intervention model, we support young people aged 10–25 to build resilience, access timely care, and lead fulfilling lives. We are more than a digital service—we are part of a movement toward more inclusive, evidence-informed mental health care. In the UK, Kooth works alongside the NHS and is the country’s largest digital mental health platform for young people, built on more than one million hours of professional support delivered to youth across the country. In the US, we bring our mission to life through Soluna, California’s first statewide digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to one-to-one coaching, Care Navigation, peer support, and self-guided tools that help young people build resilience and find meaningful support when they need it most. Our culture is rooted in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. These values guide how we support young people, collaborate with one another, and build solutions that meet individuals and communities where they are. At Kooth, you will be part of something bigger than yourself—meaningful work with measurable impact. Learn more about Kooth and Soluna . What We’re Looking For:  The Head of People Operations will lead and continuously evolve the People Operations function across the UK and US, building consistent, efficient, and compliant practices that support Kooth’s people and enable the organization to scale effectively. This role will shape a seamless and supportive employee experience, use people data and insights to strengthen business performance, and oversee the systems, processes, and operational foundations that help our teams do their best work.  How You’ll Make an Impact:  People Operations Strategy Develop and deliver the People Operations strategy, ensuring it supports business objectives, growth and employee experience across the UK and US.  Set the priorities, operating model and service standards for the People Operations function.  System Management, Optimisation, & Continuous Improvement Own the HRIS (Rippling) and key People systems across the UK and US, acting as the subject matter expert.  Continuously improve user experience and adoption of HR systems by automating processes, simplifying workflows, integrating systems, increasing self-service, and using AI where it adds value.  Manage relationships with system vendors and implementation partners, including contracts, service levels and budgets, ensuring value for money.  Payroll and Total Rewards Administration Own end-to-end payroll accuracy, timeliness, and compliance across UK and US, including third-party payroll providers/vendors and annual tax documents. Oversee benefits administration including assessing plan design, managing  broker/vendor relationships and renewals for both UK and US plans. Coordinate employee communications and education around benefits. Partner with Finance to administer variable compensation plans.  Team Leadership & Capability Building  Lead, develop and inspire a team of three People Operations Generalists supporting employees across the UK and US. Build a high-performing team through clear objectives, coaching, feedback and development. Create a culture of accountability, collaboration and continuous improvement. Ensure the team has the skills and resources to meet chan