Head of Site Operations, Hospitality & Real Estate SZ
roche
| Company | roche |
| Category | Hospitality |
| Location | Suzhou |
| Remote | — |
| Employment | Not stated |
| Level | Director |
| Salary | Not stated by the employer |
| Posted | 15 Jul 2026 |
| Last verified | 9 Aug 2026 |
| Source | Employer ATS (workday) |
Description
Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
Die Position
Job Summary:
The Head of Site Operations, Hospitality & Real Estate is responsible for the strategic management of the site's non-technical infrastructure and "Soft Services." This role oversees Real Estate management, GMP Cleaning Services, Canteen/Catering, Waste Management, and general site services. The position ensures a high-quality, compliant, and sustainable working environment for all employees while managing a significant number of outsourced service partners (100+ external staff). This role is critical in maintaining the site's hygiene standards (GMP requirement) and driving sustainability goals through effective waste management.
Main Tasks & Responsibilities:
• Real Estate & Space Management: Manage site layout and space utilization; plan and execute office renovation or reorganization projects. Maintain lease agreements and ensure compliance with real estate regulations.
• GMP Service & Hygiene Management: Oversee Plant Service Cleaning to ensure production and lab areas meet strict cleanliness classifications (ISO/GMP standards). Manage GMP garment services and Pest Control programs.
• Employee Services (Hospitality): Manage the Canteen and Catering services, ensuring food safety, quality, and variety for employees. Oversee other site amenities such as shuttle buses, green maintenance, and reception services.
• Waste Management & Environmental Strategy: Manage the collection, storage, and disposal of all site waste in compliance with local laws. Lead initiatives such as zero-waste-to-landfill to reduce the site's environmental footprint.
• Vendor Partnership & Contract Management: Act as the primary contract owner for large Integrated Facility Management (IFM) providers. Foster a "One Team" culture aligned with Roche values and safety standards.
• Financial Scope & Budgeting: Manage a significant OPEX budget for outsourced services and utilities. Continuously optimize service contracts to ensure value for money without compromising quality.
• EHS Support: Collaborate with the SHE team to ensure all service providers adhere to safety protocols and site-specific safety regulations.
• Digitalization & Innovation: Implement digital tools for facility booking, service requests, and visitor management to drive operational efficiency.
Qualification & Experience:
• Bachelor’s degree in Business Administration, Hospitality Management, Facility Management, or related field.
• Requirements of China Medical Device GMP article 8 and IVD section 2.1.1.
• 8+ years of experience in Facility Management or Site Operations, preferably in a manufacturing (GMP) environment. Proven experience in managing large integrated facility management (IFM) contracts.
• Specialist knowledge of GMP cleaning requirements and environmental waste regulations. Strong negotiation and SLA definition skills. Fluency in English and Mandarin (written and spoken).
Leadership Competencies:
"Leadership competencies at proficient level, in line with corporate framework."
Remarks:
• SHE Responsibility please refer to RDSZ SHE handbook
Wer wir sind
Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.