Job Opportunities API

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. About   MarketStar : In everything we do, we believe in creating   growth ,   for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and  support   them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the  MarketStar   Foundation. Our exceptional team is the cornerstone of  MarketStar's   accomplishments. We are proud of our award-winning workplace culture and to be named  a top employer   in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our  MarketStar   team and  can’t   wait to discuss how we can help you find growth! About the Help Desk Technician II: MarketStar’s   TechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email, walk-up, remote, and deskside channels.   The Technician   II serves as an escalation resource for complex   endpoint , identity, application, hardware, and connectivity issues while delivering   timely   and courteous service to employees and clients. This role also supports hardware   logistics , asset management, office technology, technical documentation, and the continued development of junior technicians. Location:   Ogden, Utah What Will You Do? • Provide professional technical support through phone, email, walk-up, remote, and deskside service channels. • Serve as an escalation point for complex or undocumented issues involving devices, applications, user accounts, authentication, networking, and endpoint management. • Troubleshoot primarily Windows devices, along with macOS devices managed through Microsoft Intune and ChromeOS devices managed through Google Workspace. • Support Microsoft enterprise technologies, including Microsoft Entra ID, hybrid Active Directory environments, Microsoft 365 applications, Intune, Windows Autopilot, multifactor authentication, device compliance, and access management. • Diagnose hardware,   operating-system , application, profile, driver, peripheral, printing, wireless, VPN, and network-connectivity issues. • Repair, replace, provision, reimage, and configure computers and related equipment while protecting company and client data. • Perform user data migrations and support   employees   transitioning to replacement or upgraded devices. • Manage inbound and outbound hardware   logistics   for the Ogden HQ office, including receiving, deployment, return, repair, storage, and disposal activities. • Maintain an organized hardware storage area and   accurate   inventory of computers, monitors, peripherals, and accessories. • Use an enterprise ticketing system to document incidents and service requests, manage assets,   maintain   accurate   configuration information, and   identify   recurring issue trends. • Take ownership of assigned incidents through resolution, including coordinating with infrastructure, security, enterprise application, and other technical teams. • Collaborate with the infrastructure team to troubleshoot network and office-technology issues, support updates, and meet technology needs for the Ogden HQ location. • Provide immediate onsite   assistance   during technology-related office emergencies or business-impacting incidents. • Create and   maintain   knowledge   articles, troubleshooting procedures, user instructions, and technical documentation. • Mentor junior technicians, share technical knowledge, and   assist   with troubleshooting guidance and ticket-quality reviews. • Identify   recurring problems, process gaps, and opportunities to improve   the employee   support experience. • Support new-hire onboarding, employee offboarding, office deployments, equipment audits, and other IT projects. • Perform other duties as assigned by IT management or the Support Manager. What Will You Need to Succeed? • Proven experience in providing help desk support, desktop or end-user technology support preferred. • Working knowledge of Windows, macOS, and ChromeOS operating systems, with advanced   proficiency   supporting Windows devices. • Experience with Microsoft Entra ID, Active Directory, Microsoft 365, Intune, Windows Autopilot, or similar enterprise-management platforms preferred. • Experience using an IT service-management and asset-management platform such as   Freshservice , Jira, ServiceNow. • Knowledge of TCP/IP, DNS, DHCP, wireless networks, LAN/WAN connectivity, VPNs, endpoint security, email, and identity-management concepts. • Ability to independently troubleshoot unfamiliar problems, isolate root causes, implement solutions, and clearly document findings. • Strong   customer-service   skills and the ability to communicate professionally with employees, clients, leaders, and technical teams. • Excellent verbal, written, organizational, problem-solving, and   technical-writing   skills. • Ability to prioritize multiple requests, recognize business impact, and follow incidents through completion. • Ability to coach junior technicians and contribute positively to a collaborative support environment. • IT certifications such as CompTIA A+, Network+, Security+, Microsoft, Apple, or Google certifications are preferred. • Ability to lift, move, install, and organize computers, monitors, and related equipment. • Ability to sit and   operate   a computer for prolonged periods. What We Offer : In support of our “We Care” value,   MarketStar   provides valuable mental, physical, and financial well-being benefits, including: • Structured learning and career-development programs • Mental-health resources • Generous paid time off and paid medical leave • Child and dependent-care reimbursement • Education reimbursement • 401(k) matching, hardship-loan program, and access to a financial-wellness advisor • Comprehensive medical, dental, and vision coverage Compensation Range: $ 40,000.00   - $ 45,760.00   USD The hourly pay range for this position is between $ 19.23  and $ 22.00   USD. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process. MarketStar  is  firmly committed  to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who  identifies as  someone with a disability and  require  reasonable accommodation(s) to complete any part of the job application process, please contact us at  [email protected] for   assistance .