Job Opportunities API

Job Title:  High Clienteling Manager/Senior Manager, Singapore & Malaysia Reports to:  Brand General Manager, Singapore & Malaysia Location:  Singapore Mission: To act as a growth engine for top client acquisition, conversion, and value creation across Singapore and Malaysia. This role holds direct accountability for: • Top client revenue growth • VIC pipeline development and conversion • Exceptional Pieces & Bespoke sales • Partnership-driven client acquisition The High Clienteling Manager/Senior Manager translates Guerlain’s high-end ambition into tangible commercial outcomes, driving both immediate sales impact and long-term client value MAIN RESPONSIBILITIES A. TOP CLIENT PIPELINE & REVENUE OWNERSHIP • Build and manage a strong pipeline of top clients, ensuring consistent conversion into active spending clients and progression across the growth funnel • Drive targeted engagement across top client segments aligned with SG and MY market priorities to maximise revenue contribution • Develop structured action plans for top-tier clients to drive sustained growth • Own and deliver top client revenue growth targets across Singapore and Malaysia B. HIGH CLIENTELING ACTIVATIONS • Design & execute high-impact top-client activations to drive engagement, conversion, and sales • Deliver strong commercial outcomes through effective engagement and follow-up • Lead key activations across boutiques, OOH events, and partner platforms C. EXCEPTIONAL SALES & STRATEGY • Drive the identification of high-value sales opportunities within the top client portfolio • Personally engage and lead the closing of Exceptional Pieces and bespoke sales • Drive Exceptional Pieces and bespoke sales through personalised curation and storytelling • Build strong trust and credibility with top clients to enable repeat high-value transactions D. STRATEGIC PARTNERSHIPS & BUSINESS DEVELOPMENT • Develop and activate strategic partnerships to generate qualified leads and drive revenue • Identify new business opportunities aligned with Guerlain’s positioning E. RETAIL COLLABORATION & SALES ACCELERATION • Partner closely with retail teams to identify and engage top clients • Support retail teams in elevating engagement and conversion of top clients F. PERFORMANCE TRACKING & INSIGHTS • Monitor client performance and identify opportunities for growth • Provide insights to optimise client engagement and commercial outcomes Support additional business priorities as required Professional Experience • Proven track record in luxury sales or high-value client management, with direct exposure to UHNW or VIC clientele • Demonstrated ability to drive revenue and close high-value transactions • Experience in partnerships, business development, or private client management within luxury or banking sectors Skills • Minimum 7 years Clienteling, CRM and business development experience in luxury goods / retail industry. • Strong commercial acumen with a focus on conversion, pipeline management, and revenue delivery • Ability to balance relationship building with disciplined sales execution • Exceptional communication, negotiation, and presentation skills • Strong analytical thinking with the ability to interpret client data, market trends, and sales performance. Personal Attributes • Results-driven with strong ownership mindset • Highly disciplined and execution-focused • High level of discretion and professionalism • Strong personal presence and credibility in luxury environments • Entrepreneurial and proactive