Job Opportunities API

Purpose of the role The candidate for this role will be responsible for managing and coordinating human resources and administrative operations within a call center environment, ensuring effective workforce management, employee engagement, compliance with labour laws and company policies, accurate HR administration, and operational support to maintain a productive and efficient workplace. Key Responsibilities Attendance and Workforce Administration Monitor employee attendance, punctuality, absenteeism, lateness, and shift adherence. Review biometric, login, timesheet, and attendance reports. Work closely with Operations and Team Leaders to address attendance and punctuality issues. Follow up on employees who fail to report to work or fail to meet scheduled working hours. Support preparation and verification of monthly payroll inputs, including attendance, overtime, allowances, deductions, and unpaid leave. Maintain accurate records of employee leave, sick leave, absence, and other approved time off. Employee Relations and Discipline Handle employee grievances, complaints, and workplace concerns professionally and confidentially. Support disciplinary processes in accordance with company policies and applicable labour laws. Participate in disciplinary hearings and maintain proper documentation of disciplinary proceedings. Promote positive employee relations and a professional working environment. Escalate serious employee relations matters to management where necessary. Call Center Performance and Employee Management Work closely with Operations teams, Floor Managers, and Team Leaders to address employee performance and conduct issues. Support monitoring of employee performance indicators including attendance, punctuality, productivity, quality, adherence, and customer service standards. Identify recurring HR-related issues affecting call center performance and recommend appropriate solutions. Assist management in addressing absenteeism, staff turnover, poor performance, and employee engagement concerns. Recruitment and Staffing Coordinate recruitment campaigns based on call center staffing requirements. Prepare recruitment reports and maintain candidate records. Coordinate pre-employment documentation and background checks where applicable. Ensure new employees are properly onboarded and ready to commence work according to operational requirements. Training and Development Coordinate induction and orientation programmes for new employees. Identify training needs in collaboration with Operations and Team Leaders. Coordinate training programmes on customer service, company policies, compliance, workplace conduct, and other relevant topics. Maintain accurate training attendance and certification records. Support employee development and career progression initiatives. Payroll and Benefits Administration Prepare and submit accurate monthly payroll inputs within agreed deadlines. Verify attendance, overtime, allowances, deductions, leave, unpaid days, and other payroll-related information. Coordinate employee statutory contributions and benefits as required. Respond to employee queries relating to salaries, allowances, leave, deductions, and employment benefits. Work closely with Finance and Payroll teams to resolve payroll discrepancies. Labour Law and Policy Compliance Ensure HR practices comply with applicable Tanzanian labour laws and regulations. Maintain awareness of changes in employment legislation and advise management where necessary. Ensure proper documentation and adherence to company disciplinary and HR procedures. Support labour inspections, audits, and regulatory requirements. Maintain confidentiality of employee information and sensitive HR matters. Administration Coordinate general office administration and employee welfare activities. Ensure proper