Job Opportunities API

Job summary Lead end-to-end client implementations, managing scope, timelines, integrations, and relationships to ensure successful project delivery. Position Functions ·        Respond to requests for technical assistance from Easy Employer clients via phone and email following priority protocols. ·        Diagnose and resolve technical hardware and software issues. ·        Schedule and perform Easy Employer Software implementations, installations, and user training either on site, via phone or remote desktop, or any combination of these. ·        Plan, scope and manage the end-to-end implementation and integration of new and existing Easy Employer clients, from kick-off through to go-live. ·        Configure and manage integrations between the Easy Employer Software suite and clients’ third-party payroll, HR, and other business systems. ·        Manage multiple concurrent implementation projects, prioritising workload and resources to meet client deadlines and delivery targets. ·        Liaise with clients, internal teams and third-party vendors to gather requirements, resolve issues, and ensure successful project outcomes. ·        Provide regular project status updates to clients and management, proactively identifying and mitigating risks to delivery. ·        Undertake proactive communication with Easy Employer clients as relevant to maintain Customer Service levels. ·        Identify and handle situations requiring urgent attention; notify and escalate to Management when required. ·        Remain current with system information, changes, and updates. ·        Execute any technical projects or tasks, as reasonably requested by management. ·        Attend any meetings, training and development courses determined and provided by the Company. ·        Suggest procedural improvements and provide feedback as well as helping enact procedural changes with positive mindset. ·        Produce documentation and how-to-guides for new and existing procedures that are not yet accurately documented. Working Relationships ·        Report to and work in conjunction with management (direction, guidance, policy, and procedures) ·        Collaborate with internal implementation, support and development teams, and liaise with third-party vendors to deliver integration projects ·        Communicate directly with clients (deliver implementation, integration, and project support)