Job Opportunities API

  About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes.  About the Role Strategic Imperative: The Associate Implementation Manager (IM) will execute the new merchant onboarding process, driving merchants to peak shipping as quickly as possible. The IM will work to understand the business needs, goals, and objectives of new merchants and then create a personalized solution using an Auctane product. This is accomplished within a designated timeline by creating and managing a project plan that includes training sessions, collaboration with stakeholders, and utilizing resources to make the merchant comfortable and successful. Operating Hours: This role will follow Manila-based operational hours with some overlap into U.S. business hours to align with customer and business needs.   About the Team The Implementation Team manages the onboarding of new Auctane merchants sold. This team will provide relationship management for our top revenue-generating accounts, strategic partners, and name-brand merchants. This team onboards and retains our most valuable cohort of merchants.    What will you be doing? Primary Objectives: 1. Support merchants through the implementation process within defined timelines. 2. Deliver structured onboarding sessions to ensure merchants can activate successfully. 3. Assist in configuring accounts, stores, carriers, automation rules, and other key features. 4. Maintain clear communication and project management to meet key go-live dates. 5. Maintain expert product knowledge, including technical integrations, configuration rules, API capabilities, and overall system architecture. 6. Participate in outbound call campaigns for Implementation and Customer Support as required by customer and business needs. 7. Document onboarding progress in Salesforce and transition accounts to Support/Customer Success upon completion.   Essential Position Duties: ● Guide merchants through the implementation process, providing support and training. ● Build and maintain strong relationships with merchants. ● Collaborate with Customer Success and other support teams as needed to ensure a smooth onboarding experience. ● Analyze merchant workflows during kickoff meetings to recommend the best setup. ● Configure system settings to optimize shipping and fulfillment. ● Answer basic platform questions and escalate complex issues as needed.  ● Ensure merchants are fully trained on Auctane products. ● Manage projects efficiently to meet key shipping deadlines. ● Set clear timelines and milestones for successful onboarding. ● Oversee merchant progress and ensure timely go-live. ● Follow the documentation steps in Salesforce to track implementation progress accurately. ● Transition merchants smoothly to support after implementation. ● Maintain strong product knowledge, including technical setup and integrations. ● Provide guidance on integrations and best practices. ● Address and resolve merchant questions or issues. ● Escalate technical problems as needed to ensure quick resolution. ● Execute outbound call campaigns to support Implementation and Customer Support initiatives.