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Implementation Specialist Location: Remote (US) CommunityPass is a comprehensive recreation management platform that enables municipalities, schools, YMCAs, camps, and community organizations to manage program registration, memberships, facility reservations, point-of-sale transactions, payments, and constituent engagement through a unified cloud-based solution. CyberGolf is a golf operations management platform that helps golf courses and clubs manage tee sheets, memberships, tournaments, point-of-sale operations, events, food and beverage services, and customer engagement. The Implementation Specialist is a customer-facing onboarding and implementation professional responsible for leading customers through the successful deployment of CommunityPass and CyberGolf solutions from project kickoff through production go-live. Serving as both a project manager and trusted advisor, this role partners closely with customers to understand their operational needs, configure software solutions, coordinate implementation activities, deliver training, manage project timelines, guide organizational change, and drive customer readiness and adoption. Working collaboratively with Sales, Product Management, Engineering, Customer Success, and Support, the Implementation Specialist manages multiple concurrent implementation projects while proactively identifying and mitigating risks, maintaining project momentum, and ensuring customers achieve a successful transition into ongoing operations. Success in this role requires exceptional organization, strong communication skills, consultative problem-solving, and a commitment to delivering an outstanding customer implementation experience. What You'll Do: Onboarding and Implementation Planning Lead customer discovery sessions to understand customer business processes, operational objectives, implementation requirements, and opportunities to align workflows with platform best practices. Develop project plans, timelines, milestones, and implementation strategies. Establish project scope, customer expectations, and communication plans. Project Delivery Manage multiple concurrent implementation projects of varying size and complexity from kickoff through production go-live. Configure CommunityPass and CyberGolf solutions based on customer requirements, business objectives, and implementation best practices. Coordinate implementation requirements that involve collaboration with Product and Engineering teams to support customer-specific configuration or development needs. Coordinate third-party integration setup and implementation dependencies, including payment processing configuration, as part of the customer implementation workflow. Proactively identify project risks, manage scope, communicate project status, and ensure successful project delivery. Customer Enablement Deliver customer training and knowledge transfer to support successful platform adoption. Provide consultative guidance by recommending best practices that align customer business processes with product capabilities while maximizing adoption and long-term customer success. Prepare customers for go-live through readiness planning and adoption activities. Go-Live & Transition Lead customer go-live activities and validate implementation readiness. Complete project documentation and transition customers to Customer Success and Support only after implementation objectives have been achieved and any remaining items have been appropriately documented and handed off. Collaboration & Continuous Improvement Partner with Sales, Product, Engineering, Customer Success, and Support throughout the implementation lifecycle. Contribute to the continuous improvement of implementation methodologies, documentation, and customer experience. What You'll Bring: 3+ years of experience in Professional Services, software implementation, customer onboarding, co