Job Opportunities API

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. www.agilysys.com ** Role is not eligible for sponsorship ** ***Agilysys is hiring for multiple openings within this role, supporting different teams and areas of focus. This single posting reflects all current opportunities, and candidates will be evaluated for the best fit across openings.*** Position Summary The Implementation Specialist is responsible for supporting the successful installation, configuration, and training of Agilysys software and hardware solutions at client sites. This role operates as a key member of the project delivery team, partnering closely with Project Managers and Project Leads to execute implementation tasks, ensure system readiness, and deliver a seamless customer experience. Ideal Candidate Profile We are particularly interested in candidates who have successfully deployed or supported POS systems in hospitality environments , including gaming and casino operations, hotels and resorts, food service management organizations, restaurants, corporate dining, and other customer-facing hospitality businesses. Experience supporting system go-lives, user training, and operational readiness is highly valued. Why This Role Matters This role is essential to ensuring successful client onboarding and adoption of Agilysys solutions. The Implementation Specialist directly impacts customer satisfaction by delivering high-quality implementations, effective training, and operational support during critical go-live periods. By ensuring systems are configured correctly and clients are set up for success, this role contributes to long-term customer retention and product value realization. Key Responsibilities Support onsite implementation of Agilysys software and hardware solutions, including system configuration, testing, and deployment. Partner with Project Management to understand customer requirements and assist in designing system configurations that optimize operational efficiency. Assist in managing project scope, ensuring documentation is clear, accurate, and aligned with project deliverables and timelines. Identify and communicate project risks, working with project teams to support mitigation strategies and escalation processes. Gather and assess site readiness requirements, providing recommendations to ensure successful installations. Coordinate with integration teams to ensure interfaces and system components are properly scheduled, tested, and deployed. Develop training materials and deliver training sessions to end users, ensuring effective system adoption. Provide on-site and remote support during go-live, assisting users and troubleshooting operational issues. Document implementation processes and outcomes to support transition to