Job Opportunities API

Required Deliverables: • Ensure all logged   incidents are resolved within SLAs. • Ensure all   internal personnel   involved in a service call   work efficiently   to meet SLAs. • Ensure all   customer communication within a service call is prompt, professional, and reliable. • Ensure all commitments made to customers are met or rescheduled with their knowledge and approval. • Send executive updates   in a timely and accurate manner. • Escalate issues to the correct channels   promptly. • Manage initial client escalations for service calls. • Ensure all requirements are completed before closing service calls. • Update all service calls with accurate information promptly. • Ensure proper handover of service call tasks at the start and end of each VCA/GSD shift rotation. Requirements • Must have 3 years up of experience in supervising personnel in IT maintenance service provider industry • Must have basic knowledge in IT hardware & software maintenance services • Willing to be assigned in Clark Global City Office & work in shifting schedule Job Type: Full-time Pay: Php100,000.00 - Php150,000.00 per month Benefits: • Health insurance • Pay raise Schedule: • 12 hour shift • Rotational shift Supplemental Pay: • 13th month salary • Bonus pay • Performance bonus