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About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Location - Navi Mumbai, India Position Summary We are seeking a highly skilled Infrastructure Security Engineer-L2 (Palo Alto & NGFW) responsible for implementation, administration, and support of Palo Alto Next-Generation Firewalls (NGFW) across enterprise and cloud environments. The role involves handling day-to-day operations, incident management, troubleshooting, and TAC coordination , along with contributing to firewall migrations and security enhancements. The engineer will play a key role in maintaining secure and stable network infrastructure for critical business operations. Key Responsibilities Provide L2 support for Palo Alto NGFW environments, including incident handling, troubleshooting, and resolution. Manage day-to-day firewall operations , including policy changes, NAT configurations, and VPN management. Perform advanced troubleshooting for network and security issues across on-prem and cloud environments (AWS, Azure, GCP, OCI). Handle TAC coordination with vendors for critical and complex issues. Configure and manage: IPSec VPNs, Remote Access VPNs, and Clientless VPNs Security policies, NAT rules, and ACLs Work on Palo Alto Panorama for centralized management, including templates, log collectors, and policy deployment. Implement and support Next-Generation Firewall features such as: Threat Prevention URL Filtering Content Filtering Data Loss Prevention (DLP) User-ID Participate in and execute firewall migration projects (e.g., Cisco ASA to Palo Alto). Support IDS/IPS administration and monitoring , including performance tuning and alert handling. Perform change management activities in line with ITIL processes. Prepare and maintain technical documentation including HLD, LLD, SOPs, and knowledge base articles. Conduct security assessments, gap analysis , and recommend improvements in security architecture. Collaborate with L3 teams and stakeholders for design improvements and complex issue resolution . Provide inputs for network security strategy, transformation projects, and infrastructure planning . Technical Skills Strong hands-on experience with Palo Alto NGFW (PAN-OS) and its advanced features. Working knowledge of Palo Alto Panorama (templates, device groups, log collectors). Experience with Cisco ASA firewalls and firewall migration projects. Strong understanding of: Network Security concepts OSI Model & TCP/IP protocols Routing & Switching fundamentals Expertise in: IPSec VPN configuration & troubleshooting NAT, ACLs, and security policy management Exposure to cloud security networking in: AWS Azure GCP OCI Knowledge of IDS/IPS systems and threat prevention mechanisms. Basic Qualifications Bachelor’s degree in Engineering ( B.E./B.Tech – CSE, IT, ECE ) or MCA / M.Sc (Computer Science) . Minimum 5+ years of experience in network security and firewall management. Hands-on experience in Palo Alto firewall administration and troubleshooting . Strong analytical, problem-solving, and communication skills. Preferred Qualifications PCNSE (Palo Alto Networks Certified Network Security Engineer) certification. CCNP Security or equivalent certification . Experience in enterprise datacentre and cloud security deployments . Why Gruve At Gruve, we foster a culture of innovation, collaborat