Job Opportunities API

Gatik is an autonomous vehicle company specializing in middle-mile logistics and driverless freight transportation. This IT Support Engineer role provides hands-on technical support to employees across the Santa Clara office, managing hardware, software, networking, and workplace technology to maintain a reliable and secure IT environment. What You'll Do • Provide day-to-day IT support for laptops, desktops, peripherals, mobile devices, and office technology • Set up and configure new hire equipment, user accounts, access permissions, and software • Troubleshoot hardware, software, network, printer, and AV issues across the office • Support onboarding and offboarding processes including device setup, account provisioning, and equipment collection • Manage IT inventory, asset tracking, and equipment lifecycle; partner with vendors on hardware, networking, and infrastructure issues What You Need • 5+ years of experience in IT support, desktop support, or systems support • Experience supporting Windows, macOS, and Linux systems in a production environment • Experience with Google Workspace administration • Experience supporting iOS and Android devices • Strong troubleshooting skills across hardware, software, and basic networking issues • Solid understanding of networking basics such as DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting Nice to Have • Familiarity with Jira Service Management and Confluence • Experience with printers, conference room AV systems, and workplace IT support • Experience with UniFi, Meraki, Fortinet, or similar networking tools • Basic scripting skills in Python, Bash, or PowerShell $120,000–$170,000 per year