Job Opportunities API

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. As Collective Health IT, we prioritize building strong relationships with our users by proactively resolving their daily challenges. We operate with a service-first mindset, emphasizing empathy and collaboration to enhance organizational productivity and streamline workflows. As a vital member of our IT team, you will play a key role in delivering a high-quality, professional experience to everyone. We are a lean, mission-driven team dedicated to removing operational friction, allowing our users to focus on advancing our next-generation healthcare platform. We are committed to achieving significant impact and modernizing IT operations. We seek a versatile, proactive, and continuous learner who thrives on ownership and embraces new challenges. If this aligns with your professional aspirations, we invite you to read on. What you'll do: Support our team: Help employees with their day-to-day tech issues by troubleshooting problems via email, chat, or in person. Set up new hires: Handle the onboarding process for new employees, getting their hardware and software ready to go, and securely offboard people when they leave. Manage our gear: Take care of our hardware and software from purchase to setup, and eventually recycling old equipment. Fix and improve: Look for ways to make our daily IT tasks easier and faster, using scripts or better processes where they make sense. Create guides: Write simple, easy-to-follow how-to guides so people can solve common tech problems on their own. Support our systems: Keep our macOS and Windows computers, office conference room tech, and basic office networks running smoothly. Stay secure: Follow and enforce security best practices, like using two-factor authentication and keeping devices protected, to keep our data safe. Manage mobile devices: Use mobile device management tools to keep phones and tablets updated and secure. To be successful in this role, you'll need: Technical Proficiency: Hands-on experience administering and troubleshooting macOS and Windows environments, including hardware, software, and A/V conference room technology. IT Operations: Proven background in managing full IT lifecycles, including user onboarding/offboarding and asset management (procurement to decommissioning). Networking & Systems: Applied knowledge of fundamental networking protocols (DNS, DHCP, VPN) and experience managing mobile device lifecycles using MDM solutions (e.g., Jamf). Security & Compliance: Commitment to IT security best practices, including endpoint protection, phishing awareness, MFA, and data privacy. SaaS Management: Experience supporting and troubleshooting modern collaboration tools, including Google Workspace, Okta, and Zoom. Automation: Proficiency in scripting (e.g., Bash, Python, or PowerShell) to optimize workflow efficiency and resolve recurring technical issues. Communication & Support: Demonstrated ability to deliver high-touch IT support to a diverse user base, ranging from individual contributors to executive leadership. Documentation: Ability to create clear, accessible knowledge base articles that facilitate user self-service and reduce technical friction. Proactive Problem Solving: A self-initiated approach to identifying operational challenges and driving process improvements. Pay Transparency Statement You will be onsite at our San Francisco office 5x/week. #LI-onsite The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and