Junior Application Support Analyst
iagjme
| Company | iagjme |
| Category | Engineering |
| Location | Durban, KwaZulu-Natal, South Africa |
| Remote | — |
| Employment | Not stated |
| Level | Entry |
| Salary | Not stated by the employer |
| Posted | 22 Apr 2026 |
| Last verified | 2 Aug 2026 |
| Source | Employer career page (oracle) |
Description
Provides first-level technical support for BET software systems, focusing on issue identification, troubleshooting, and resolution using SOPs. Responsibilities include logging product issues, testing systems, monitoring dashboards, and escalating complex problems as needed. Operates in a 24/7 support environment with scheduled shifts. Ensures SLA compliance, collaborates with cross-functional teams, and maintains effective client communication to deliver high-quality support and customer satisfaction.
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