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Job Description – Lead Infrastructure & Cloud Engineer Position Title: Lead Infrastructure & Cloud Engineer Experience Level: 5–8 Years Location: Dubai Department: Information Technology (IT) Job Summary We are seeking a highly skilled and experienced Lead Infrastructure & Cloud Engineer to manage, support, secure, and optimize the organization’s on-premises and cloud infrastructure. The ideal candidate will possess strong L2 and L3 support expertise across Microsoft technologies, Windows Server, Microsoft 365, identity management, virtualization, storage, backup solutions, and cloud platforms, including Microsoft Azure and Oracle Cloud Infrastructure (OCI). The role is responsible for ensuring the availability, performance, security, scalability, and reliability of the organization’s IT infrastructure and cloud environments. The successful candidate will also support business-critical systems and lead infrastructure modernization, cloud migration, automation, and digital transformation initiatives. Key Responsibilities Infrastructure Administration Manage and maintain enterprise IT infrastructure environments. Administer Windows Server environments and related services. Monitor infrastructure performance, availability, capacity, and system health. Manage operating system upgrades, security patching, and infrastructure lifecycle activities. Ensure adherence to IT governance, security, compliance, and operational standards. Provide advanced L2 and L3 support for infrastructure-related incidents and service requests. Plan and implement infrastructure upgrades, migrations, and modernization initiatives. Coordinate with application, cybersecurity, database, and network teams to maintain service availability. Active Directory and Identity Management Administer Active Directory, Organizational Units, DNS, DHCP, DFS, and Group Policies. Manage Microsoft Entra ID and Microsoft Entra Connect. Implement and support Identity and Access Management controls. Support Single Sign-On and Multi-Factor Authentication. Manage user provisioning, access permissions, privileged accounts, and identity security policies. Implement Conditional Access policies and identity protection controls. Monitor directory synchronization and resolve authentication-related issues. Conduct periodic reviews of user access, administrative privileges, and inactive accounts. Microsoft 365 Administration Administer and support: Exchange Online Microsoft Teams SharePoint Online OneDrive for Business Microsoft Intune Microsoft Defender Microsoft Purview (preferred) Additional responsibilities include: Manage Microsoft 365 licensing and group-based licence allocation. Troubleshoot mail flow, collaboration, synchronization, access, and security-related issues. Support Microsoft 365 security, compliance, retention, and governance initiatives. Manage Exchange Online policies, mailboxes, distribution groups, and shared mailboxes. Configure and maintain Microsoft Teams and SharePoint administrative policies. Support data-loss prevention, information protection, and eDiscovery requirements. Monitor Microsoft 365 service health and coordinate resolution of service-impacting incidents. Cloud Infrastructure Administration Microsoft Azure Administer Azure Virtual Machines, Storage Accounts, Virtual Networks, and related resources. Configure Network Security Groups, VPN Gateways, private endpoints, and hybrid cloud connectivity. Manage Azure subscriptions, resource groups, role-based access controls, and governance policies. Administer Azure Backup and Azure Site Recovery. Support Azure Monitor, Log Analytics, alerts, and infrastructure monitoring. Implement Azure security controls, policies, and recommended cloud governance practices. Optimize Azure resource utilization, licensing, and operational costs. Support Azure landing zones and standardized cloud architecture. Participate in c