Job Opportunities API

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary Qvantel   is looking for a Lead Support Engineer at Bangladesh to   maintain ,   optimize , and troubleshoot critical telecom systems while ensuring high service efficiency! About the Role Are you a skilled and experienced Telecom BSS Engineer with   expertise   in Ericsson Charging Systems, USSD gateway, and Voucher platforms? Responsibilities • Maintain Ericsson Charging, E-voucher, USSD Gateway as L2 MS support. • Perform extensive troubleshooting based on   tcpdump , log analysis, end-to-end system architectural   knowledge   and protocols (TCP, Diameter, CAPv2, HTML based protocols, IP network protocols). • Troubleshoot and solve SLA-bound issues (CDR, rating, subscriptions) and RAFM issues. • Perform on-demand script preparation and automation of mundane tasks using bash scripting, ansible, python. • Provide 24/7 on-call support and manage ITSM processes (Incident/Problem/Change Mgmt.). • Will   be responsible for   managing all CS related activities and regular operations and fulfilling SLA and KPIs. • Take full ownership in fulfilling all the SOX related activities in the charging domain and ensure that all controls are effectively operational. • Will be responsible to drive and handle end to end - incident management process, problem management process, SOX control delivery, performance reporting. • 3PP management and on-demand requirement   fulfillment . • Ongoing Project support as an experienced CS expert. Qualifications • BSc in Computer Science and Engineering (Govt. recognized) • 5-10 years in telecom charging systems Experience Required Skills • RHCE/VMware/OpenStack certifications and hands-on experience • Working Knowledge on TCP/IP, Diameter, CAMEL, 2G/3G/4G architecture is must • Experience with MySQL/Oracle, Linux scripting, and VNF platforms