Job Opportunities API

Job Overview This position requires you to be responsible for facilitating classroom/virtual training programs, developing content, focusing on skills development for the front level associates of the organization. Leading and managing intervention-based learning. Roles & Responsibilities: The job responsibilities entail: • Work on soft skill training program for various Business Units in the organization, in consultation with the department heads, including the assessment / evaluation methods • Partner with Business units to outline deliverables, expectations, and risks, to include specific training needs for them • Assesses training and development needs through training need identification through various resources available • Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum training effectiveness • Define ROI on every training program delivered • Design training courses and content necessary to meet training needs • Monitor and measure effectiveness of all training programs • Act as a liaison with L&D and the business units to ensure consistency with practices • Contributes to process improvements and innovation in the L&D function • Be a team player and act in accordance with the organization’s code of conduct always