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Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving solutions. Responsibilities: • Serve as the primary point of contact for customers regarding order processing and logistics-related inquiries. • Receive customer orders via email, phone, or other communication channels. • Register, validate, and process customer orders accurately in SAP. • Handle customer calls and inquiries, maintaining clear records of all communications and follow-up actions. • Provide sales and operational support to customers and internal stakeholders throughout the order fulfillment process. • Coordinate with internal departments to resolve customer requests and ensure timely issue resolution. • Maintain accurate customer master data, documentation, and records within the ERP system. • Monitor order status and proactively communicate updates to customers to ensure a high level of customer satisfaction. • Support continuous improvement of sales support and order management processes. • Intermediate Vocational Education (MBO) or equivalent. • 3–5 years of experience in Sales Support, Customer Service, or Order Management within an international environment. • Experience in the ICT, Electronics, or Technology industry is preferred. • Experience with ERP systems, preferably SAP, including order registration and processing. • Fluent in English, both written and spoken; an additional European language is an advantage. • Strong customer service mindset with excellent communication and interpersonal skills. • Ability to understand customer requirements and provide timely, effective support. • Strong problem-solving skills with the ability to prioritize multiple tasks in a fast-paced environment. • Excellent organizational skills, attention to detail, and time management. What we offer: As an innovative and global company, you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas.  Use this opportunity and show us your motivation and vision for the future.