Job Opportunities API

Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services. We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living. Ready to take the next step in your career? Join us as a Facility Management Supervisor and discover what you can achieve at Seven Retail. Read on to learn more! Your Day-to-Day Ticketing Management • Manage and monitor maintenance tickets from creation to completion. • Ensure all tickets are properly documented, categorized, and updated in the system. • Monitor ticket aging and ensure timely resolution in accordance with agreed service levels. Assignment Coordination • Coordinate work assignments between internal teams, field technicians, and external vendors. • Ensure proper resource allocation based on operational priorities and maintenance requirements. • Collaborate with cross-functional stakeholders to ensure smooth execution of maintenance activities. SLA Monitoring • Monitor preventive and corrective maintenance activities to ensure compliance with established Service Level Agreements (SLA). • Identify delays, operational bottlenecks, and service risks, then coordinate corrective actions. • Track operational KPIs and continuously monitor maintenance performance. Reporting & Dashboard • Develop and maintain operational dashboards and maintenance tracking reports. • Analyze maintenance data and provide regular reports on SLA performance, work progress, vendor performance, and operational KPIs. • Generate weekly and monthly reports with actionable insights and recommendations for process improvement. Vendor Management • Coordinate with external vendors to ensure maintenance activities are completed according to quality standards and agreed timelines. • Monitor vendor performance, service quality, and SLA compliance. • Build effective working relationships with vendors to support operational excellence. Who We’re Looking For • Bachelor's Degree (S1) in any major. • Minimum 3–5 years of experience in Maintenance Operations, Facility Management, or Field Operations. • Minimum 1–2 years of experience in a supervisory or coordinator role. • Experienced in managing multi-site operations, SLA monitoring, vendor coordination, and operational reporting. • Strong understanding of preventive and corrective maintenance processes. • Proficient in Microsoft Excel and/or Google Sheets, including Pivot Tables, dashboards, maintenance trackers, and reporting analysis. • Familiar with KPI monitoring, operational reporting, and data analysis. • Strong coordination, communication, and stakeholder management skills. • Excellent analytical thinking, problem-solving, and decision-making abilities. • Detail-oriented with strong time management, follow-up, and monitoring skills. • Demonstrated leadership capability with the ability to coordinate teams effectively.