Job Opportunities API

Ibotta is seeking an experienced people leader to manage our Training and Quality Assurance functions within Customer Operations. This role oversees a team of trainers and QA specialists — it does not deliver training directly, but sets the strategy, standards, and conditions for the team to execute at a high level.   The ideal candidate has a track record of stepping into growing and scaling training environments and rebuilding them into cohesive, stakeholder-aligned programs. They know how to manage competing training functions serving distinct audiences, and they're fluent in modern learning technology including AI-enabled tools.   This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States. Not based in Denver? We will offer a relocation bonus to help make your move to the Mile High City a smooth one.   What You'll Do - Own the overall training and quality strategy for Customer Operations, ensuring programs serve multiple audience types including Care agents and Business Operations Associates - Lead, coach, and develop a team of trainers and QA analysts — setting clear expectations, observing execution, and closing performance gaps - Evaluate the current QA program and implement a roadmap for improvement — including standardizing scoring criteria, increasing efficiency through automation, and ensuring quality data directly informs training decisions. - Assess the current state of training programs, identify gaps, and drive a structured refresh that meets the needs of all key stakeholders - Re-establish readiness benchmarks and nesting exit criteria that ensure trainees are production-ready before graduation - Build and govern a library of on-demand and async training content to reduce dependency on live-only delivery - Use quality data and new hire performance metrics to identify training gaps and deploy targeted interventions - Partner cross-functionally with Operations, Content & Communications, Workforce Management, Revenue, Engineering and other teams to anticipate training needs and deliver on time - Champion AI and automation tools to modernize content creation, assessments, and training delivery - Manage the training calendar and communicate capacity constraints proactively to stakeholders   What We're Looking For - 3+ years of people management experience in a training or L&D function, preferably within a customer care or business operations environment - Demonstrated experience leading training programs that serve multiple, distinct audience types with competing priorities - Proven ability to evaluate a dynamic training environment with significant room to shape and scale - Hands-on experience with virtual, on-demand, and hybrid training delivery models - Familiarity with Workday Learning, Articulate Rise, or similar LMS/eLearning authoring platforms - Demonstrated ability to assess an existing quality assurance program, identify gaps in process, consistency, and tooling, and implement improvements that drive measurable outcomes — including automation of manual QA workflows where possible. - Experience leveraging AI tools in learning content development or training operations - Strong stakeholder management skills — able to translate business requests into structured plans and set realistic expectations - Proficiency with Google Suite and Microsoft Office applications - Excellent written and verbal communication skills - Strong problem-solving abilities with capacity to see the bigger picture - Advanced time management skills with ability to shift priorities quickly - Experience improving training satisfaction metrics Additional Details: - This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Employee Stock Purchase Program, and 401k match. Denve