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Medical Virtual Assistant (Athena Health & Prior Authorization) Medihealth Primary Care Our client is looking for an experienced Medical Virtual Assistant to join our growing team. We are seeking a highly organized, detail-oriented healthcare professional with hands-on Athena Health EMR experience and a strong background in Prior Authorization (PA) processing within a primary care setting . This role is ideal for someone who thrives in a fast-paced environment, can multitask efficiently, and is committed to delivering exceptional administrative and patient support. Work Schedule Position : Part-time Schedule : in between 8:00 AM – 5:00 PM Central Time (CST) Working Days: Monday – Thursday Break : 1-hour unpaid lunch break (12:00 PM – 1:00 PM) Compensation $5.00 – $6.00 USD per hour , depending on experience Key Responsibilities Priority Responsibilities Process Prior Authorizations (PA) for medications, diagnostic tests, imaging, procedures, and specialty services using payer portals and insurance guidelines. Manage Remote Patient Monitoring (RPM) workflows by monitoring patient data, documenting updates, escalating abnormal readings, and coordinating with providers as needed. Process and coordinate patient referrals , ensuring accurate documentation, insurance compliance, and timely communication with specialists and patients. Additional Responsibilities Contact laboratories to obtain pending patient lab results and ensure timely documentation in Athena Health. Perform insurance eligibility and benefits verification across multiple commercial and government insurance plans. Run reports within Athena Health EMR to support clinical and administrative workflows. Document all patient interactions, authorizations, referrals, and insurance communications accurately within Athena Health. Respond to patient inquiries and provide phone support during downtime between Prior Authorization tasks. Coordinate with providers, pharmacies, laboratories, and insurance companies to ensure timely patient care. Maintain HIPAA compliance and protect patient confidentiality at all times. Support general administrative and front-office functions as assigned. Requirements Required Qualifications Experience with Prior Authorization processing is REQUIRED (non-negotiable). Hands-on experience using Athena Health EMR is REQUIRED (no training available). Previous experience working in a Primary Care clinic is REQUIRED. Strong understanding of medical terminology, healthcare workflows, and clinical documentation. Experience verifying insurance eligibility and benefits across multiple insurance carriers, including: Medicare Medicaid Humana UnitedHealthcare Anthem Blue Cross Commercial insurance plans CoverMyMeds Availity Experience with Remote Patient Monitoring (RPM) programs. Excellent organizational skills with exceptional attention to detail. Strong multitasking, problem-solving, and time management abilities. Excellent verbal and written English communication skills. Ability to work independently in a remote environment while maintaining productivity and accuracy. Preferred Qualifications Registered Nurse (RN) background strongly preferred. Clinical experience in a primary care environment. Knowledge of Chronic Care Management (CCM) workflows. Experience coordinating referrals and managing patient care follow-ups. Software & Tools Athena Health EMR (Required) CoverMyMeds Availity Athena Chat Slack Salesforce WhatsApp Skype Zoom Meetings Google Meet Email and phone systems Top 3 Priorities Prior Authorization (PA) Processing (Highest Priority – Non-Negotiable) Remote Patient Monitoring (RPM) Referral Processing If you have extensive experience with Athena Health , excel in Prior Authorization processing, and enjoy supporting patient care in a primary care setting , we'd love to hear