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Medical Virtual Assistant (Jane Health EMR Experience Required) Our client is seeking an experienced Medical Virtual Assistant to provide dependable back-office administrative support for our growing medical practice. This role is ideal for a healthcare professional who thrives in a fast-paced environment, can confidently manage multiple administrative priorities, and requires minimal training. You will play a vital role in allowing our providers to focus on delivering exceptional patient care by handling the day-to-day administrative operations of the practice. If you have hands-on experience using Jane Health EMR , possess strong medical administrative skills, and are looking for a long-term opportunity with a collaborative healthcare team, we'd love to hear from you. Position Details Position: Medical Virtual Assistant Employment Type: Part-Time Work Schedule: Between 8:00 AM – 5:00 PM Pacific Time (PST) Working Days: Monday – Friday Compensation: $5.00 – $6.00 per hour , depending on experience Primary Responsibilities Phone Management (Top Priority) Answer inbound patient calls professionally throughout the workday. Manage voicemail messages and return patient calls promptly. Handle provider phone coverage, particularly when the primary provider is seeing patients or when other providers are unavailable. Provide exceptional customer service while representing the practice professionally. Patient Communication Respond to patient portal messages in a timely manner. Manage patient inquiries and administrative communications. Coordinate with providers regarding patient requests and follow-up needs. Prior Authorizations Submit and manage prior authorization requests with insurance companies. Track pending authorizations and follow up as needed. Ensure all required clinical documentation is complete and submitted accurately. Laboratory Coordination Retrieve laboratory results from Labcorp and Quest Diagnostics. Upload and organize laboratory reports within Jane Health EMR. Ensure providers have timely access to patient results. Fax Management Process incoming and outgoing medical faxes. Maintain and organize the electronic fax inbox. Route documents to the appropriate provider or department. Patient Forms & Administrative Paperwork Complete patient intake forms and administrative documents accurately. Enter demographic information, allergies, and patient details. Process high volumes of paperwork efficiently. Assist with periodic batch processing of patient forms. Prescription Refill Support Process prescription refill requests. Manage paper-based refill workflows. Coordinate refill documentation with providers and pharmacy portals. General Medical Administrative Support Maintain accurate patient documentation. Assist with medical records management. Support providers with various back-office administrative tasks. Follow HIPAA guidelines and maintain strict patient confidentiality. Requirements Required Experience Minimum 2 years of Medical Virtual Assistant or U.S. healthcare administrative experience Hands-on experience using Jane Health EMR (Required) Experience working in a physician's office, medical clinic, wellness clinic, or healthcare practice Strong understanding of medical office workflows Experience handling patient phone calls in a healthcare environment Required Skills Prior Authorization experience Insurance verification experience preferred Medical documentation experience Laboratory coordination experience Patient scheduling and communication Electronic fax management Prescription refill processing Strong multitasking and organizational skills Excellent written and verbal English communication High attention to detail Ability to work independently with minimal supervision Technical Experience Experience with one or more of the following: Jane Health EMR (Require