Job Opportunities API

Medical Virtual Assistant – Primary Care & Wellness (Remote) Employment: Full-Time Schedule: Monday–Friday | 8:00 AM–5:00 PM EST (1-hour unpaid lunch) Preferred Location: Philippines Pay: $5.00–$6.00 per hour Description Join a growing Florida-based Primary Care, Women's Health, Wellness & Aesthetics, and HRT practice as a Medical Virtual Assistant. You'll play a key role in delivering an excellent patient experience by providing outstanding phone support and administrative assistance. Responsibilities • Answer inbound calls, return missed calls, and assist new patient inquiries. • Schedule, confirm, and follow up on appointments. • Educate patients about services and next steps. • Manage medical records and support referrals. • Send invoice reminders and follow up on outstanding balances. • Assist with insurance eligibility verification and prior authorizations when needed. Key Performance Indicators (KPIs) • High patient conversion from inquiries • Prompt handling of inbound calls with no missed calls • Excellent patient satisfaction • Strong follow-through on assigned tasks Deal-breaker • Lack of attention to detail and patience towards the patientRequirements • At least 1 year of experience supporting US-based healthcare clients as a Medical Virtual Assistant. • Strong English communication skills with a professional phone presence. • Experience in medical administration and customer service. • Detail-oriented, organized, and patient-focused. • Experience with Primary Care or Wellness is a plus. • Clinical experience is preferred. • Experience with Elation and Weave is a plus. • Sales or patient conversion experience is an advantage Basic Requirements • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required.Technical Requirements • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment.Benefits • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.