Job Opportunities API

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary The Member Service Intern, under direct supervision, will assist the Member Service team with our one goal – an exceptional member experience! Our outstanding culture and specific focus on leadership development makes Mountain America one of the “Best Places” to work. During this internship experience, you will have the opportunity to work on special projects, including defining staffing models for our branch network, building change management and communication plans for a large lobby management system rollout, and analyzing branch profitability. Reports directly under the supervision of the VP of Member Service. Job Description LOCATION Rexburg: 227 E Main Rexburg, ID 83440 SCHEDULE Part Time Job Description Member Service Intern Job Description Summary The Member Service Intern, under direct supervision, will   assist   the Member Service team with   our one   goal – an exceptional member experience! Our outstanding culture and specific focus on leadership development makes Mountain America one of the “Best Places” to work. During this internship experience, you will have the opportunity to work on special   projects   that have   a direct   impact   on   our members and teams .   This   isn't   just an   internship,   it's   a career opportunity! Reports directly under the supervision of the Member Service Transformation Manager. LOCATION Rexburg: 227 E Main Rexburg, ID 83440 SCHEDULE Part Time Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES To be effective, an individual must be able to perform each job duty successfully directly under the supervision of the Member Service Transformation Manager. Organizational Effectiveness • Assist Member Service Transformation Manager with system rollouts, including change management and communication planning. •   Conduct focus groups with different branch teams on effectiveness of new systems. •   Research industry best practices for branch operations and present findings to senior branch leadership. • Analyze data and review organization financials to   determine   profitability of the branches. •   Make recommendations on goal structure for branch team members. •   Shadow Branch Leaders in branch operations. Team Member Development Perform needs   analysis   and review resources to ensure learning and development plans exist or are developed to support learning needs based upon culture, competencies, organizational strategy, and company goals. May also   assist   in reviewing employee engagement data to make recommendations on improving culture within specific teams. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities   required .     Reasonable   accommodations   may be made to enable individuals with disabilities to perform the essential job functions. Eligibility & Requirements We seek college students pursuing Business degrees who can bring advanced skills and top talent to our credit union. Flexibility to   relocate   within our branch network is essential, as we invest in team members willing to move to fill talent gaps across our footprint. We value individuals who have actively invested in their personal and professional development, setting themselves apart from their peers. Participants will have already   acquired   the necessary skills for our leadership positions through their degree programs and are ready to apply these skills while embracing our MACU culture. • Junior or Senior at BYU–Idaho • Pursuing a relevant major (Business, Finance, Accounting, Economics, Data Analytics minors) • Interest in leadership, member service, and financial services • Ability to complete required rotations and training (This is a   7 year   program .    Participants   will   go through a   2 year   training phase and then   placed   as a Branch Manager .    Ideally ,   they will work in the Branch Manager role for another 5+ years . • Must be willing to re-locate anywhere within MACU’s footprint for Branch placement. •   Operating   at Top of Class (3.5 GPA or higher) • Communication skills • Demonstrate MACU Way & Leadership Way Behaviors • Must meet MACU employment eligibility requirements Program Details • Rotations in key member service roles such as Service Center Agent, Teller, Loan Officer, and Assistant Branch Manager • Leadership and professional development curriculum • Mentorship from branch and corporate leaders • Competency-based evaluations and milestone check-ins Skills Needed • Advance Excel and Microsoft Office • Emotional Intelligence • Critical Thinking & Problem Solving • Excellent Communication & Presentation Skills Education & Experience Current undergraduate in Junior or Senior year, enrolled in an accredited college or university, pursuing a degree in Business Management or Administration, or related field, and has an interest in the banking/financial services industry. Computer/Office Equipment Skills Intermediate to   Advanced skills in Microsoft Office (Outlook, Word,   PowerPoint   and Excel). Other Skills and Abilities Basic working knowledge of or interest in financial statements, credit, lending and underwriting processes and principles Strong interpersonal and customer service skills (written and verbal) Must be creative, innovative and a self-starter with a positive, upbeat attitude Ability to work effectively with people Strong analytical and organizational skills Strong presentation and communication skills, both verbal and written Detail oriented with analytical,   organizational   and problem-solving skills Perform and interpret needs analyses and translate the findings into actionable plans. PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently Ability to stand, walk, and use hands to handle or reach occasionally Vision Requirements Close vision ( clear vision   at 20 inches or less) Distance vision ( clear vision   at 20 feet or more) Weight Lifted or Force Exerted Ability to   lift up   to 10 pounds occasionally and up to 25 rarely Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.