Job Opportunities API

​​Looking for Philippines-based candidates Job Role: Member Success Manager / Customer Success Specialist Compensation range: $1,800 AUD - $2,500 AUD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote, so you'll be able to work from home. Who The Client Is: Our client is an Australian fintech startup on a mission to help people build healthier financial habits through technology, education, and personalised support. Their platform connects individuals with experienced financial coaches while delivering digital tools designed to improve financial wellbeing and confidence. The platform is becoming digital-first, with an AI companion launching in 2027 and human coaching as the premium layer, so comfort with modern tools and AI genuinely matters in this role.  As a growing, founder-led business, they're building a modern customer experience centred around innovation, automation, and continuous improvement. Every team member has genuine ownership, works closely with leadership, and plays an important role in shaping how the business evolves. As they continue expanding, they're looking for someone who enjoys solving problems, improving systems, and creating exceptional experiences for customers. Role Overview: We're looking for a proactive, tech-savvy, and customer-focused Member Success Manager to become the central point of contact between members, coaches, and the internal product team. This is much more than a traditional customer support role. You'll be responsible for delivering an outstanding member experience, supporting coaches, identifying recurring platform issues, coordinating with developers, maintaining documentation, and continuously improving internal processes. The ideal candidate enjoys turning complex problems into simple solutions, communicates exceptionally well, embraces AI and modern workplace technology, and thrives in a fast-moving startup environment where every improvement makes a meaningful impact. Key Responsibilities:  Member & Coach Success Manage the shared customer support inbox, responding to member enquiries with professionalism, empathy, and efficiency Resolve account access issues, payment enquiries, booking changes, scheduling concerns, and general platform support requests Support coaches with platform navigation, onboarding, offboarding, scheduling, and day-to-day operational questions Deliver an exceptional customer experience while maintaining high service standards Platform Improvement & Product Support Identify recurring platform issues and convert them into clear, structured development tickets Liaise with the development team by documenting bugs, reproducing issues, and verifying completed fixes Test platform improvements before release and communicate updates back to members and coaches Recommend enhancements to workflows, platform functionality, and customer communications Reception Intake & Follow-Up Work every submission from our phone reception service (member questions, tech problems, coach messages) arriving in the support inbox, to the same standards and response times as any other support request Call members when a problem is faster to solve with a quick outbound call than a long email thread; inbound calls are handled by our reception service Keep CRM records tidy where reception bookings and member interactions touch GoHighLevel: correct tags, correct pipeline stages, nothing orphaned Operations & Process Improveme