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Please note: This role requires you to live and work in or near Glomfjord. We currently cannot sponsor visas but can support EU citizens relocating. About Nscale At Nscale, we are building the infrastructure for Europe’s AI revolution. Nscale are developing cutting-edge sovereign generative AI solutions, powered by a new generation of high-performance, sustainable data centres and GPUs built specifically for AI workloads. The growth of artificial intelligence is driving unprecedented global demand for compute and GPU infrastructure. Nscale is positioned at the heart of this transformation — building platforms that will enable the next decade of innovation. Nscale are working closely with the world’s most advanced AI technology providers, integrating next-gen compute hardware and GPU clusters in both partner and Nscale built facilities. This is an opportunity to join Nscale’s journey, play a key role in delivering transformative AI infrastructure, and help shape a company designed to scale rapidly across Europe and beyond.   About The Role We are seeking a highly skilled and resilient Network Operations Center (NOC) Manager to lead our critical infrastructure monitoring and incident response teams at our data center in Glomfjord. Taking advantage of the region's green energy and cool climate, our facility requires top-tier operational oversight. As the NOC Manager, you will be the guardian of our network's uptime, stability, and security. You will oversee a 24/7/365 team of engineers and technicians, ensuring that system anomalies are detected instantly, communicated clearly, and resolved rapidly. This role balances strategic leadership—driving process improvements and automation—with hands-on technical guidance during high-pressure incidents.   What You'll Be Doing People Leadership & Team Management: Lead, develop, and manage a 24/7/365 Network Operations Centre team, including recruitment, onboarding, training, performance management, coaching, and career development. Create shift schedules that ensure continuous operational coverage while fostering a culture of accountability, collaboration, continuous learning, customer focus, and operational excellence.   Operational Management: Oversee the day-to-day operation of the NOC, ensuring the continuous monitoring of network infrastructure, servers, customer environments, Building Management Systems (BMS), and critical data centre infrastructure. Ensure operational procedures are consistently followed and service levels are maintained.   Incident & Major Incident Management: Act as the primary operational escalation point for critical (Tier 3+) network, infrastructure, and facility-related incidents. Lead major incident response activities, coordinate cross-functional teams, perform root cause analysis (RCA), facilitate post-incident reviews, and ensure corrective and preventative actions are implemented to minimise repeat occurrences.   Building Management System (BMS) Oversight: Ensure effective monitoring and operational oversight of the Building Management System, including electrical distribution, UPS systems, generators, HVAC, CRAC/CRAH units, environmental monitoring, leak detection, fire detection, and access control systems. Review critical alarms, validate escalation processes, monitor infrastructure health, and ensure facility-related issues are resolved in accordance with operational procedures.   Environmental & Infrastructure Reporting: Monitor environmental performance across the data centre, including temperature, humidity, cooling efficiency, power utilisation, and other critical infrastructure metrics. Produce operational reports highlighting trends, risks, recurring alarms, and recommendations for improving facility reliability and operational resilience.   SLA, KPI & Performance Management: Monitor, analyse, and r