Job Opportunities API

About Us 1GLOBAL  is a technology-driven global mobile communications provider, delivering global connectivity solutions to enterprises and consumers. Powered by a best-in-class telecom platform – including its own owned and operated global mobile core network, fully fledged in-house developed eSIM technology, and an extensive portfolio of telecom licenses – 1GLOBAL operates as a fully regulated telecommunications provider across 40 countries worldwide. We serve many of the world’s leading banks, enterprises, and digital-first businesses, including neo-banks, global fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than  70 million people and devices globally , enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem. 1GLOBAL is a profitable, fast-growing business. With full-year revenues in 2025 exceeding  US$200 million  and profits of over  US$25 million , we generate strong cash flows to fund our growth allowing us to continuously invest in infrastructure, platform innovation, and global expansion. Recent years have marked a defining phase in our journey, with major enterprise and mass-consumer client wins accelerating our evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own  aspirations to offer telecommunications services to their clients. Founded in 2022 by experienced technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL has rapidly emerged as a European technology leader shaping the future of global telecommunications . We operate as a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, our team of more than  500 experts across 16 countries  is united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence. About the Team We are looking for a Network Operations Intern to join our Networks Operations team, part of the wider Service Assurance function. This team acts as a 2nd line technical support team, working closely with Customer Services, Customer Success, Engineering, Product, vendors, and NOC teams to troubleshoot and resolve customer-impacting network issues. You will support the investigation of customer complaints and operational incidents across services such as registration, voice, data, and SMS. This is a hands-on learning role for someone who wants to build practical experience in telecom operations, incident handling, network troubleshooting, and service assurance. The ideal candidate is organised, analytical, curious, and calm under pressure. You should be comfortable following guidance from experienced engineers and remote teams, while also being proactive in learning, documenting, and communicating clearly. About the Role Support the investigation and troubleshooting of customer complaints related to registration, voice, data, SMS, and connectivity services. Assist the Networks Operations team with daily case handling, monitoring, and incident follow-up. Help analyse network faults using diagnostic tools, monitoring platforms, logs, and protocol traces. Learn and support troubleshooting across telecom signalling flows such as SS7, MAP, ISUP, SIP, CAP, DIAMETER, and related network procedures. Escalate complex or high-impact issues to senior engineers, Engineering teams, vendors, or NOC teams with clear and accurate context. Maintain accurate records of incidents, troubleshooting steps, resolutions, and follow-up actions. Support incident response activities, including impact assessment, updates, and post-incident documentation. Contribute to root cause analysis by collecting evidence, timeli